Adilson Pedro
Luanda
Summary
Dynamic ICT Technician with a proven track record at Unitel S.A, enhancing productivity through effective user training and IT documentation. Skilled in network troubleshooting and incident management, I foster collaboration and problem-solving, ensuring minimal downtime and optimized system performance. Committed to continuous improvement and exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ICT Technician
Unitel S.A
12.2019 - Current
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Developed comprehensive documentation for IT policies, procedures, and best practices, enhancing knowledge sharing among team members.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints.
- Optimized hardware and software configurations to maximize system performance and reliability.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Teacher of Telecommunications Technologies
ITEL - Telecommunications Institute
02.2018 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
IT Coordinator
Naval General Trading
12.2017 - 02.2018
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
IT Help Desk Technician
Angoalissar - WEBCORGROUP
10.2013 - 12.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
IT Coordinator
Dakosta Group
09.2012 - 09.2013
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
- Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
Structured System Cabling Technician
Pr.techs
03.2011 - 03.2012
- Reduced downtime by promptly identifying and repairing damaged or faulty cables in a variety of settings.
- Strengthened client relationships through excellent communication skills while addressing concerns related to system cabling needs.
- Maintained up-to-date knowledge of industry standards and best practices, ensuring all cabling installations met required specifications.
- Delivered outstanding results under tight deadlines through effective time management skills while completing multiple concurrent projects.
- Enhanced customer satisfaction by troubleshooting and resolving complex cabling issues promptly.
- Improved network performance by installing and maintaining structured cabling systems for various clients.
.NET Developer
Uenji Mudietu
03.2010 - 03.2011
- Contributed to the successful completion of projects by meeting deadlines and adhering to best practices in .NET development.
- Analyzed, evaluated and developed new web and database applications.
- Conducted regular performance evaluations of developed applications using profiling tools, optimizing resource utilization.
- Reduced software bugs by conducting thorough unit testing and debugging, ensuring a smooth user experience.
- Utilized Agile methodologies for seamless collaboration among team members.
- Troubleshot and resolved performance issues for databases and software.
Education
Bachelor of Science - Computer Engineering
ISTA - Higher Technical Institute of Angola
Luanda, Angola09-2014
Skills
- ITIL processes
- Backup solutions
- Network troubleshooting
- Remote support
- IT asset management
- Wireless networking
- Hardware installation
- IT documentation
- Application support
- Incident management
- Software configuration
- Security audits
- Server maintenance
- User training
- Mobile device management
- Scripting languages
- System administration
- Performance tuning
- Information security
- Helpdesk operations
- Virtualization technologies
- Cybersecurity best practices
- Disaster recovery planning
- IT strategy planning
- Business continuity planning
- Storage management
- Operating systems
- Network monitoring
- Desktop technical support
- Application installations
- Operating system management
- Technical support
- Helpdesk services
- Software deployment management
- Inventory control systems
- Data retention
- Troubleshooting and Diagnostics
- Software updating
- System performance optimization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Remote technical support
- Verbal and written communication
- Help desk support
- Desktop support
- Self motivation
- Interpersonal skills
- Analytical thinking
Certification
- IT Infrastructure Library (ITIL) Foundation Certification - Unitel S.A Academy.
- Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.
- Oracle Database 12c: Advanced PL/SQL - ITGest, Lda.
- Cisco Certified Network Associate (CCNA)
Timeline
ICT Technician
Unitel S.A
12.2019 - Current
Teacher of Telecommunications Technologies
ITEL - Telecommunications Institute
02.2018 - 12.2019
IT Coordinator
Naval General Trading
12.2017 - 02.2018
IT Help Desk Technician
Angoalissar - WEBCORGROUP
10.2013 - 12.2017
IT Coordinator
Dakosta Group
09.2012 - 09.2013
Structured System Cabling Technician
Pr.techs
03.2011 - 03.2012
.NET Developer
Uenji Mudietu
03.2010 - 03.2011
Bachelor of Science - Computer Engineering
ISTA - Higher Technical Institute of Angola
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