Adilson Rodrigues Cornélio
IT
LUANDA
Summary
Senior Help Desk and Network Infrastructure Technician with a strong background in IT systems analysis, network management, and technical troubleshooting. Managed complex IT projects, improved system efficiency, and ensured data integrity across platforms. Led cross-functional teams, facilitated training sessions, and developed system documentation. Focused on leveraging analytical skills to drive innovative IT solutions aligned with organisational objectives.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Senior IT Systems Analyst
Sonamet SA
Lobito, Luanda
08.2017 - Current
- Collaborated with cross-functional teams to design and deploy IT solutions aligned with business objectives.
- Led cross-functional teams in the deployment of software updates, enhancing system efficiency.
- Resolved technical issues promptly to minimise downtime and restore services quickly.
- Implemented software updates and patches to enhance system security and performance.
- Monitored network performance, identifying trends and making adjustments to optimise operations.
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.
- Assessed user feedback to identify areas for system enhancement and refinement.
- Facilitated training sessions for staff on new software, enhancing user proficiency and adoption.
- Developed and maintained comprehensive documentation for IT systems and procedures.
- Contributed to the creation of user manuals and training materials to support system implementations.
- Coordinated with vendors to negotiate contracts, securing favourable terms and optimising IT expenditure.
- Provided expert advice on the selection of hardware and software, aligning with budgetary constraints and operational needs.
- Participated in disaster recovery planning, establishing protocols to protect critical data.
- Managed database architecture, ensuring data integrity and security across multiple platforms.
- Led stakeholder meetings to review project progress and clear concerns.
- Assisted in developing IT policies and standards, ensuring effective governance of technology resources.
- Analysed business's current work practices to recommend improvement action.
Senior Help Desk and Network Infrastructure Techni
Sonamet
Lobito, Angola
01.2009 - 08.2017
- Identified issues, analysed information, and provided targeted solutions to improve service delivery.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Resolved customer concerns to ensure satisfaction and maintain a positive service experience. and escalated major issues to supervisor.
- Managed complaints through calm communication and effective problem-solving to enhance customer satisfaction.
- Actively listened to customers to fully understand requests and address concerns.
- Achieved service time and quality targets.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Enhanced working relationships by participating in team-building activities.
- Prepared a range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards and guidelines, ensuring compliance and safety.
Education
Diploma of Higher Education - Information Technology Engineering
Technical University of Angola
Luanda01-2022
Bacharel - Computer Science Honors Degree
Midland State University
Gweru06-2008
Skills
- Network management
- Technical troubleshooting
- System documentation
- Health and safety awareness
- Risk assessment
- Analytical and critical thinking
- Technical adaptability
- Organisational skills
- Task prioritisation
- Strategic thinking
- Team leadership
- Training facilitation
- Team building
- Commitment to quality
- Adaptability
- Excellent interpersonal and communication skills
- Initiative
Certification
- Certificação Cisco CCNA, CCNP
- Certificação em microsoft SQL-Server
- Certificação em Gestão de Riscos - ISO 31000
- Certificação Microsoft: Fundamentos do Azure
- Certificação Microsoft 365
Languages
Português
Proficient
C2
Inglês
Proficient
C2
Custom
6,6
Timeline
Senior IT Systems Analyst
Sonamet SA
08.2017 - Current
Senior Help Desk and Network Infrastructure Techni
Sonamet
01.2009 - 08.2017
Diploma of Higher Education - Information Technology Engineering
Technical University of Angola
Bacharel - Computer Science Honors Degree
Midland State University