Albertina Hatewa
Lubango
Summary
Proven Sales Agent and Account Manager at Uniplaces, adept in client relations and account management, excelled in building lasting customer relationships and exceeding sales quotas. Leveraged interpersonal skills and technical support expertise to enhance client satisfaction and loyalty. Achieved top performer status through dedication and a strong ability to adapt to change. Developed skills in fast-paced, quality-focused environment, ensuring content accuracy and compliance with industry standards. Demonstrated strong analytical and research abilities, contributing to improved content quality. Seeking to transition into new field, leveraging these transferrable skills for success.
Overview
1
1
year of professional experience
Work History
Sales Agent
Uniplaces
09.2023 - 03.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Account Manager
Uniplaces
03.2023 - 09.2023
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Languages And Business Affairs - Business
Universidade De Aveiro
Aveiro, Portugal 07.2022
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Adaptability to Change
- Cold-calling
- Demonstrating products
- Closing deals
- Sales follow-up
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Account Management
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Sales Agent
Uniplaces
09.2023 - 03.2024
Account Manager
Uniplaces
03.2023 - 09.2023
Languages And Business Affairs - Business
Universidade De Aveiro
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