Aleluia Bento
Luanda
Summary
Experienced finance and administration professional with a proven track record in managing financial operations and optimizing administrative processes for increased efficiency. Skilled in budgeting, financial analysis, and providing effective team leadership. Seeking to leverage expertise in finance and administration management to drive success in a dynamic work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Consultant
Project MOSAP 3 (Smallholder Agricultural Transformation Project)
09.2024 - 03.2025
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Spearheaded the creation of comprehensive reports, resulting in informed decision-making by senior management.
- Established a welcoming office environment for employees and visitors alike by maintaining cleanliness standards.
- Implemented cost-saving measures through prudent resource allocation and budget management.
- Supported executive leadership with daily tasks such as calendar management and correspondence handling, optimizing time utilization.
- Coordinated events and meetings, fostering strong professional relationships among colleagues and clients.
- Mentored new team members on contract administration processes.
- Translated documents from English to Portuguese and vice versa; such as World Bank's manuals, contracts and policies, government policies as well as simultaneous interpretation, etc.
Finance and Administration Manager
C-Quest Capital LLC
10.2023 - 08.2024
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Collaborated closely with external auditors during annual reviews, facilitating a smooth audit process each year.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Streamlined administrative processes by implementing new software solutions, improving overall productivity.
- Managed payroll operations, ensuring accurate calculations and timely disbursements for all employees.
- Conducted regular audits to identify areas of improvement and maintain a robust control environment.
- Managed financial reporting for accurate decision-making and strategic planning.
- Reconciled accounts and investigated variances.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Ensured timely completion of month-end close activities while maintaining strict adherence to accounting standards.
- Spearheaded process improvements in the finance department by developing standardized procedures and documentation templates.
- Translated documents from English to Portuguese and vice versa, such as training manuals, company's contracts and government policies, as well as did simultaneous interpretation, etc.
- Managed Human Resources in CQC Angola and liaised with HR department in USA.
- Implemented a new expense tracking system to improve transparency and accountability in spending practices.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Administrative Consultant
Project SREP (Smallholder Resilience Enhancement Project)
08.2021 - 08.2022
- Developed innovative solutions for complex administrative challenges, increasing overall efficiency.
- Managed service providers relations effectively, negotiating favorable contracts that benefited the organization financially.
- Assisted in monitoring and evaluating workflow processes to identify and recommend process improvements.
- Managed multi-departmental projects, ensuring timely completion and adherence to budget constraints.
- Improved communication between departments by developing effective internal processes and protocols.
- Assisted in the recruitment of top talent, contributing to a highly skilled workforce.
- Utilized contract language expertise to draft or recommend customized alternative language provisions.
- Acted as a liaison between departments during company-wide initiatives or projects.
- Organized travel arrangements for executives and staff, reducing costs while maximizing convenience.
- Maintained accurate record-keeping systems, ensuring data integrity and easy retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Translated documents from English to Portuguese and vice versa, such as IFAD (International Fund for Agricultural Development) manuals, contracts, policies, government policies, did simultaneous interpretation, etc.
Senior Executive Administrative Assistant
Planetshakers Church
11.2019 - 01.2021
- Coordinated complex domestic and international travel itineraries, ensuring a smooth experience for executives.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, conducting reference checks, leading to quality hires.
- Supported the development of organizational policies and procedures providing input based on expertise in administrative best practices.
- Collaborated with cross-functional teams to drive project success and ensure seamless communication across the organization.
- Managed high-priority projects with tight deadlines for successful completion and on-time delivery.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Ensured a well-maintained office environment through inventory management, equipment maintenance, and space organization.
- Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
- Implemented new employee onboarding processes that expedited integration into the workplace environment.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Senior Marketing and Sales Manager
A-Z Property & Holiday Accommodation
02.2017 - 10.2019
- Championed process improvements throughout the organization leading to increased efficiency in operations while maintaining a commitment to quality standards.
- Boosted customer satisfaction levels through regular feedback collection, analysis, and implementation of necessary improvements across touchpoints.
- Drove revenue growth by identifying gaps in the market and developing tailored solutions to meet customer needs.
- Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Enhanced online presence through a focused digital marketing strategy including SEO, SEM, social media, and email campaigns.
- Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
- Spearheaded collaborations with industry influencers to expand brand reach and generate buzz around new product launches.
- Analyzed sales and marketing data for improved strategies.
- Managed sales promotions and marketing strategies on major social media sites.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Salon Owner/Operator
Racoon Beauty Salon
11.2013 - 01.2017
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Learned and remained updated on statutory requirements and regulations.
- Assisted in recruiting, hiring and training of team members.
Administrative Assistant Volunteer
HillSong Church
02.2013 - 10.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Lecturer of Travel and Tourism
The Rainbow Academy
02.2012 - 12.2012
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Built strong rapport with students through class discussions and academic advisement.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Taught diverse student population by employing various learning styles and abilities.
Internship Student
Hotel Boutique Head South Lodge
03.2010 - 11.2011
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Sorted and organized files, spreadsheets, and reports.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Master of Science - Business Studies
School of Business And Trade
Remote11-2025
Bachelor - Human Resources Development
Cape Peninsula University of Technology
Cape Town, South AfricaBachelor - Tourism Management
Cape Peninsula University of Technology
Cape Town, South AfricaBachelor of Laws - Law
Universidade Agostinho Neto
Luanda, AngolaSkills
- Office management
- Comprehensive documentation skills
- Organized file management
- Effective organizational abilities
- Skilled in time management
- Strategic issue analysis
- Proficient in computer applications
- Strong verbal and written communication
- Financial account reconciliation
- Budget oversight
- Regulatory framework design
- Collaborative team management
Certification
- Accounting Training Course
- Customer Service and Client Rapport
- Time Management
- Strategic Human Resources
- Tourism and Travel Training Course
- Billing and Settlement Plan (BSP) Certificate
- First Aid Certificate
- Payment Procedures Certificate
- Occupational Safety Certificate
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Elementary (A2)
Hobbies
Skydiving, Hiking, Reading, Jogging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experienced in using Google Workspace (Docs, Sheets, Slides, Gmail)
Skilled in data analysis using Excel and accounting software, such as QuickBooks
Managed social media accounts for A-Z Property & Holiday Accommodation and Racoon Beauty Salon, using Facebook, Instagram, YouTube, WhatsApp, and Twitter
Experience with cloud computing platforms like Google Drive, OneDrive, or Dropbox
Project Management Software, such as AsanaKnowledge of
Timeline
Administrative Consultant
Project MOSAP 3 (Smallholder Agricultural Transformation Project)
09.2024 - 03.2025
Finance and Administration Manager
C-Quest Capital LLC
10.2023 - 08.2024
Administrative Consultant
Project SREP (Smallholder Resilience Enhancement Project)
08.2021 - 08.2022
Senior Executive Administrative Assistant
Planetshakers Church
11.2019 - 01.2021
Senior Marketing and Sales Manager
A-Z Property & Holiday Accommodation
02.2017 - 10.2019
Salon Owner/Operator
Racoon Beauty Salon
11.2013 - 01.2017
Administrative Assistant Volunteer
HillSong Church
02.2013 - 10.2013
Lecturer of Travel and Tourism
The Rainbow Academy
02.2012 - 12.2012
Internship Student
Hotel Boutique Head South Lodge
03.2010 - 11.2011
Master of Science - Business Studies
School of Business And Trade
Bachelor - Human Resources Development
Cape Peninsula University of Technology
Bachelor - Tourism Management
Cape Peninsula University of Technology
Bachelor of Laws - Law
Universidade Agostinho Neto
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