Ana Rodrigues
Luanda,LUA
Summary
Dynamic and meticulous Commercial Specialist with a proven track record in managing client relationships, driving business development, and executing strategic commercial initiatives across diverse industries. Skilled in customer relationship management (CRM), market analysis, and contract negotiation, with a strong focus on aligning business objectives with client needs to maximize satisfaction and retention. Known for expertise in bid management, financial acumen, and performance monitoring through KPIs, ensuring optimized project outcomes and continuous improvement. An energetic self-starter with a customer-centric approach, adept at juggling multiple tasks, navigating high-stress situations, and achieving goals efficiently and under budget. Recognized for effective cross-functional collaboration, adaptability, and an unwavering commitment to excellence in operational efficiency and business growth.
Overview
17
17
years of professional experience
Work History
Commercial Representative
Ascendinf.Ltd
Luanda
02.2024 - Current
- Client Relationship Management: I manage strategic relationships with clients, acting as the primary point of contact to discuss and align staffing needs, developing and maintaining strong relationships to increase client satisfaction and retention.
- Business Development and Market Expansion: I identify and analyze new market opportunities, proposing tailored solutions to attract new clients and expand projects. I develop and implement pricing strategies and bids aligned with client expectations and market trends.
- Bid Coordination and Submission: I coordinate complex bids to ensure competitiveness and relevance, optimizing the submission cycle and ensuring compliance and quality at all stages of delivery.
- KPI Management and Performance Analysis: I monitor critical KPIs and prepare detailed performance reports, providing insights to leadership and clients, enabling strategic and operational adjustments to improve efficiency.
- Contract Negotiation and Management: I actively participate in contract negotiations, establishing agreements that benefit both the client and the company, ensuring contract compliance with internal policies and applicable regulations.
- Project Supervision and Execution: I coordinate the recruitment and onboarding of professionals, ensuring high-quality service delivery within established deadlines. I work closely with internal teams to ensure an effective handover from sales to execution.
- Financial and Budget Management: I monitor and control project budgets, ensuring profitability and financial efficiency, also managing financial documentation, such as invoices and payments, for organized financial flow.
- Market Strategy and Continuous Improvement: I conduct market analyses to adjust strategies and maintain service competitiveness, collecting and analyzing client feedback to implement continuous improvements and ensure service quality.
Commercial Assistant
Damer Gráficas ,CA
Luanda
03.2019 - 05.2023
- Customer Relationship Management (CRM): Skilled in building and sustaining long-term client relationships, fostering loyalty and satisfaction.
- Business Development and Market Expansion: Expertise in identifying new market opportunities and implementing strategies to drive business growth.
- Sales and Negotiation Skills: Proficient in negotiating favourable terms and closing deals, balancing client needs with business objectives.
- Strategic Planning and Execution: Skilled in setting goals, creating actionable plans, and executing strategies aligned with commercial objectives.
- Bid and Proposal Management: Experience coordinating and submitting detailed, competitive bids aligning with client requirements.
- Financial Acumen: Strong understanding of budgeting, financial forecasting, and cost management to support profitability.
- Performance Monitoring and KPI Management: Ability to track and analyze KPIs, delivering insights that support continuous improvement.
- Market and Competitive Analysis: Competent in researching market trends and competitive positioning to inform strategic decisions.
- Cross-functional Collaboration: Excellent communication skills, enabling effective collaboration with teams across operations, finance, and supply chain.
- Contract and Compliance Management: Knowledgeable in managing contracts and ensuring compliance with industry standards and internal policies.
Treasury Analyst /Financial Assistant
Manuporto Ports And Terminal
Luanda
01.2015 - 11.2017
- Client Engagement: Attended face-to-face meetings with customers and potential clients, strengthening rapport and understanding their needs.
- Strategic Development: Developed commercial strategies and provided strategic direction across diverse projects.
- Negotiation and Agreements: Negotiated terms with customers, securing mutually beneficial agreements to enhance client relationships and loyalty.
- Market Research and Analysis: Conducted in-depth market research to identify trends and inform business strategies.
- Business Growth: Identified and pursued new business opportunities, contributing to revenue growth and market expansion.
- Budget Monitoring: Monitored budgets and controlled expenses, optimizing project profitability.
- Tender Package Management: Collected quotations for tender packages, creating detailed comparisons of pricing, specifications, terms, and lead times.
- Supplier and Developer Collaboration: Negotiated contract terms and product pricing with suppliers and developers to ensure competitive agreements.
- Efficient Communication: Managed high volumes of phone and email inquiries, providing prompt and effective responses.
- Workflow Organization: Oversaw mail and managed all incoming and outgoing correspondence, maintaining an organized and efficient workflow.
Commercial Area/Logistics Coordinator and Stock Ma
Manuporto Ports And Terminal
Luanda
01.2014 - 12.2014
- Sales Planning and Customer Development: Planned sales activities, including customer prospecting and loyalty programs, to strengthen client relationships and drive contract renewals.
- Market Analysis and Strategic Planning: Analyzed consumer market indicators, identified new market opportunities, and studied competitors to inform strategic planning.
- Product and Service Development: Led the development of new products and services to meet evolving market demands and support business growth.
- Goal Setting and Reporting: Prepared reports and spreadsheets, setting clear goals to monitor progress and enhance decision-making.
- Stock and Logistics Management: Oversaw stock control, inventory management, and logistics, ensuring efficient material collection, storage, and dispatch.
- Event Organization: Organized and managed logistics for events, including fairs, conventions, congresses, and seminars, to promote brand visibility and engagement.
- Office Supply and Inventory Control: Maintained office supply inventory, reordering as necessary to ensure smooth operations.
- Contract Negotiation and Pricing: Negotiated product pricing and contract terms in collaboration with suppliers and developers to optimize value.
- Customer Service and Communication: Responded to a high volume of phone calls and emails, managing inquiries and building strong client relationships.
- Correspondence Management: Handled incoming and outgoing mail, emails, and correspondence, maintaining organized communication workflows.
- Logistical Control and Fleet Management: Managed product distribution, monitored freight operations, and ensured timely delivery of inbound and outbound shipments.
- Special Shipping Arrangements and Error Resolution: Arranged special shipping as needed, tracked orders, fixed shipping errors, and kept customers informed of order status and any potential delays.
- Billing and Invoicing: Prepared accurate bills and invoices, supporting efficient financial transactions.managed inquiries and built
Executive Secretary
Manuporto Ports And Terminal
Luanda
02.2013 - 12.2013
- Confidentiality Management: Handled sensitive and confidential information with the utmost professionalism.
- Executive Scheduling and Preparation: Managed executive calendars, prepared meeting agendas, and organized relevant materials.
- Communication and Coordination: Transcribed and relayed phone messages to appropriate personnel, ensuring smooth internal communication.
- Financial Support: Assisted in preparing financial reports, budgeting, and forecasting for the executive office.
- Correspondence Management: Oversaw high volumes of incoming and outgoing correspondence, including phone calls, emails, and faxes.
- Travel Arrangements: Coordinated travel bookings and logistics for executive staff to support seamless business travel.
- Document Production: Produced accurate office files, maintained updated spreadsheets, and crafted presentations to enhance executive support and team productivity.
- Vendor and Contractor Interaction: Communicated with vendors, contractors, and service providers to manage orders, direct activities, and relay instructions effectively.
- Meeting Documentation: Documented and distributed meeting notes to facilitate workflow analysis and improvement.
- Information Organization: Filed paperwork and organized digital records for easy access and efficient document management.
- Meeting and Event Logistics: Arranged logistics, catering, agendas, and travel for board meetings and executive events, ensuring all details were thoroughly planned and executed.
- Event Coordination: Organized and managed logistics for various events, including fairs, conventions, congresses, and seminars to enhance organizational visibility and engagement.
Administrative Assistant
Samon Ross & Co Solicitors
London,United Kingdom
03.2011 - 12.2011
- Telephone and Reception Management: Answered and managed a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors to ensure a welcoming and efficient front office.
- Document Filing and Organization: Implemented and maintained a record filing system to improve document organization and accessibility.
- Scheduling and Appointment Coordination: Scheduled office meetings and client appointments, optimizing the team's workflow and time management.
- Correspondence and Mail Management: Oversaw meeting scheduling, mailing, and internal and external correspondence handling.
- Deposit and Financial Management: Managed deposits and supported financial activities with accuracy.
- Contract Management and Drafting: Drafted and managed contracts, ensuring meticulous document control and adherence to legal requirements.
- Archiving and Document Classification: Archived and classified legal documents, maintaining a structured and efficient document repository.
- Legal Document Preparation: Assisted in preparing legal documents and supporting the legal team with detailed and accurate documentation.
- Confidential Account and Customer Records Management: Maintained accounts and customer records, upholding high levels of confidentiality and discretion.
Sales Assistant
Robert Dyas , East Sheen, London ,United Kingdom
East Sheen, London ,United Kingdom
03.2008 - 12.2009
- Customer Assistance and Product Location: Guided customers in locating products and utilized the store system to check inventory availability at other locations.
- In-Person and Telephone Support: Provided prompt and courteous support to customers both in-person and over the phone, enhancing customer satisfaction.
- Calm Under Pressure: Maintained composure in a fast-paced, high-stress environment to deliver excellent service to customers and support team morale.
- Consultative Sales Techniques: Employed consultative sales methods to identify customer needs and recommend appropriate products and services.
- Vendor Communication and Logistics Coordination: Coordinated with vendors and scheduled carrier pickups when necessary to ensure efficient order fulfilment.
- Sales Preparation and Material Organization: Gathered and organized sales materials in preparation for sales meetings, supporting the sales team’s readiness.
- Customer Inquiry Handling: Answered customer questions accurately and effectively, fostering a positive shopping experience.
Sales Assistant-Volunteer
Oxfam Charity Shop
Sheen Lane Upper Richmond Road , London ,United Kingdom
01.2008 - 03.2008
- Customer Assistance: Helped customers locate products and provided prompt, polite support both in-person and over the phone, ensuring a positive shopping experience.
- Inventory Management: Priced and stocked products to maintain organized inventory, supporting smooth store operations.
- Team Collaboration: Worked closely with team members to develop strategies for enhancing customer satisfaction and maintaining high productivity levels.
- Donation Handling: Received and stored public donations safely, ensuring they were processed efficiently.
- Customer Service Excellence: Delivered excellent customer service on the shop floor, contributing to a welcoming and helpful environment.
- Visual Merchandising: Created and maintained attractive displays across the shop to engage customers and promote products effectively.
Education
Bachelor of Arts - Business Management
London Metropolitan University
London -United Kingdom03.2013
Foundation - Business Management -Foundation
London Metropolitan University,
London -United Kingdom01.2009
Skills
- Customer Relationship Management (CRM)
- Business Development and Market Analysis
- Sales and Negotiation Skills
- Strategic Planning and Execution
- Bid and Proposal Management
- Financial Acumen
- Performance Monitoring and KPI Management
- Effective Communication and Cross-functional Collaboration
- Contract and Compliance Management
- Customer-Centric Problem Solving
Timeline
Commercial Representative
Ascendinf.Ltd
02.2024 - Current
Commercial Assistant
Damer Gráficas ,CA
03.2019 - 05.2023
Treasury Analyst /Financial Assistant
Manuporto Ports And Terminal
01.2015 - 11.2017
Commercial Area/Logistics Coordinator and Stock Ma
Manuporto Ports And Terminal
01.2014 - 12.2014
Executive Secretary
Manuporto Ports And Terminal
02.2013 - 12.2013
Administrative Assistant
Samon Ross & Co Solicitors
03.2011 - 12.2011
Sales Assistant
Robert Dyas , East Sheen, London ,United Kingdom
03.2008 - 12.2009
Sales Assistant-Volunteer
Oxfam Charity Shop
01.2008 - 03.2008
Bachelor of Arts - Business Management
London Metropolitan University
Foundation - Business Management -Foundation
London Metropolitan University,
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