António Chaves
Luanda,Angola
Summary
Dedicated professional with an exceptional track record of commitment to organizational goals and a pragmatic approach to people management. Known for strong work ethics, thrives in fast-paced environments and matrixed organizations.
Overview
8
8
years of professional experience
Work History
Human Resources Administrative Manager
Luanda Medical Center
02.2023 - Current
- Provide HR leadership, coaching, and general HR support;
- Ensure and maintain all HR processes and policies and related documentation in alignment with legal requirements, while providing advice to business leadership regarding the interpretation and compliance with current legislation;
- Assist in designing and implementing HR policies;
- Responsible for payroll processing for national and expatriate employees;
- Ensure compliance with relevant tax and contribution responsibilities (IRT and SS);
- Responsible for strategic analysis of HR data and key metrics;
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Human Resources Analyst & Reporting
Luanda Medical Center
09.2021 - 01.2023
- Collect reference data on jobs, compensation, and benefits;
- Map salary variations for open positions;
- Calculate retention rates, turnover rates, and internal mobility;
- Forecast costs by department and assist in budget creation;
- Conduct surveys, analyses, policy descriptions, and system evaluations;
- Issue monthly reports and various opinions;
- Audit individual employee processes;
- Manage health insurance;
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits;
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges;
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management;
- Facilitated resolution of employee relations issues by providing guidance, mediation, and conflict resolution services;
Human Resources Business Partner
Grupo Zahara
03.2020 - 08.2021
- Plan and coordinate the implementation of Human Resources policies in the client business area under your responsibility, ensuring the execution of programs and activities developed by the Human Capital Department. Monitor and clarify employee inquiries according to defined plans, higher-level guidance, applicable legislation, and internal norms and procedures, in order to optimize the service provided and align it with the client’s business needs and objectives.
- Coordinate and oversee the process of collecting administrative information (absences, time schedules, and vacation records) within the regions under your responsibility, ensuring the optimization of activities and accurate forwarding of information to the Personnel Administration Department
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
Human Resources Technician
Grupo Zahara
05.2018 - 03.2020
- Perform administrative support activities related to the assigned area, including support in the hiring process, registration, and updating of employee data, payroll processing, and recording of relevant deductions, in order to provide support to the departments and ensure compliance with defined processes;
- Register and/or validate employee data in the system, including hiring, internal mobility, and eventual departures, ensuring their updates, centralizing information, and ensuring its availability for the implementation of Human Resources Management Policies;
- Execute administrative tasks related to expatriate employee support, including assistance in travel arrangements, visa applications, and cost tracking in the system, ensuring compliance with contractual conditions;
- Support employees in finding and selecting accommodation, ensuring the best integration conditions and quality/price guarantee, contributing to their satisfaction and retention;
- Handle administrative tasks related to disciplinary processes and workplace accidents, including sending notifications, filling out requisitions, and other documents, scheduling medical examinations required by law, whether due to hiring or workplace accidents, to ensure compliance with procedures and current legislation;
- Perform invoice reconciliation and registration for additional services and costs, as well as resolving discrepancies in billing to ensure the reliability of accounting information related to payments to suppliers;
- Control and manage accident insurance policies and Health Insurance
General Administrative Services Supervisor
Grupo Sodosa, S.A.
06.2017 - 04.2018
- Management, legalization, and renewal of documents for the group companies (licenses, statistical registration, tax identification number (NIF), commercial certificates, notarial powers of attorney, and any other documents that may be requested);
- Oversight of inspections for the issuance of documents related to the legalization and operation of the group companies (advertising licenses, generator permits, habitability certificates, among others);
- Registration of the group companies with state institutions (Ministries, Administrations, and National Institutes);
- Supervision and coordination of company formation and alteration processes;
- Notary appointments;
- Monitoring the issuance of various documents;
- Liaison with various companies for the supply and provision of services to the group based on needs (requesting proposals, negotiating values);
- Monitoring negotiations for equipment, facility, and security maintenance contracts;
- Supervision of tasks related to the light vehicle fleet of the group;
- Oversight of maintenance activities in various group facilities;
- Management of the group’s real estate assets.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Call Center Technician
Quality Call Center
10.2016 - 02.2017
- Service and support for Multichoice Angola and BAI customers (Support for Internet Banking service, BAI Direto).
Education
Licenciatura em Relações Internacionais -
Universidade Óscar Ribas
Angola, Luanda01.2013
Técnico Médio em Ciências Económicas e Jurídicas -
Complexo Escolar Mártires Do Uganda
Angola, Luanda01.2008
Skills
- Excel
- Word
- Power Point
- Primavera V10
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
Languages
INGLÊS Fluente
Advanced
C1
PORTUGUÊS Nativo
Proficient
C2
References
Available upon request
Timeline
Human Resources Administrative Manager
Luanda Medical Center
02.2023 - Current
Human Resources Analyst & Reporting
Luanda Medical Center
09.2021 - 01.2023
Human Resources Business Partner
Grupo Zahara
03.2020 - 08.2021
Human Resources Technician
Grupo Zahara
05.2018 - 03.2020
General Administrative Services Supervisor
Grupo Sodosa, S.A.
06.2017 - 04.2018
Call Center Technician
Quality Call Center
10.2016 - 02.2017
Licenciatura em Relações Internacionais -
Universidade Óscar Ribas
Técnico Médio em Ciências Económicas e Jurídicas -
Complexo Escolar Mártires Do Uganda
Similar Profiles
Célia Jacira Furtado FernandesCélia Jacira Furtado Fernandes
Cytotechnologist at Luanda Medical CenterCytotechnologist at Luanda Medical Center
Adamázia ManuelAdamázia Manuel
Coordenadora De Feedback Do Cliente at Luanda Medical CenterCoordenadora De Feedback Do Cliente at Luanda Medical Center
Walter CaháloWalter Cahálo
Husbandry Coordinator at ALL BROKERAGE SOLUTIONS (A.B.S) | LUANDA, LuandaHusbandry Coordinator at ALL BROKERAGE SOLUTIONS (A.B.S) | LUANDA, Luanda