Summary
Overview
Work history
Skills
Custom
Personal Information
Languages
Affiliations
Accomplishments
Timeline
Volunteer
Ashley Pereira

Ashley Pereira

Nova Vida,Angola

Summary

Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work history

Assistant and Consultant

Casa dos Animais Morrobento Luanda
Luanda

Manager

Moyo Kyami

Benfica Boulevard

Head of Operations Department

Astra Aviation Lad
- Current

Operations and Cargo manager

GRUPO LIZ
LUANDA, ANGOLA
02.2023 - Current
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Designed and implemented training to further develop staff based on business goals.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Designed long-term business strategy to guide leadership decision-making.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Streamlined processes to improve and optimise office operations.
  • Planned revenue generation strategies designed for growth.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Developed organisational policies for administrative oversight and internal controls.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Kept appropriate stock levels to match expected demand.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Increased customer satisfaction by resolving issues.
  • Successfully delivered on tasks within tight deadlines.
  • Processed invoices and payment runs with complete accuracy.
  • Developed plans and strategies to promote continuous improvement.
  • Operated machinery to achieve targets while following regulations.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Supported team by demonstrating respect and willingness to help.

Station Manager

Astra Aviation
01.2011 - 01.2013

Assistant and Load Master

Astra Aviation
01.2009 - 01.2010

Technical Supervisor

Grupo Liz Ware House and Nescafé
Luanda
01.2004 - 01.2007

Sales Representative

Superkitanda
Luanda
01.2002 - 01.2003

Skills

  • Staff training
  • Problem solving strength
  • Records management
  • Brand building
  • Customer relations
  • Teamwork and collaboration
  • Scheduling understanding
  • Lead prospecting
  • Company processes
  • Self-motivated
  • Network development
  • Customer service
  • Client service
  • Service agreements
  • Relationship management
  • Visiting customer locations
  • Target-driven
  • Product knowledge
  • Knowledge of [Software]
  • Communication skills
  • Team building
  • Customer-focused
  • [Type] Management
  • Leadership
  • Time management

Custom

I declare and state that all the information above are true and complete by my best knowledge (I have certificates with me as well)

Personal Information

  • Date of birth: 08/05/1984
  • Gender: Male
  • Marital status: Single

Languages

English
Advanced
Portuguese
Fluent
Hindi
Elementary

Affiliations

  • table tennis
  • soccer
  • netflix ( documentry )
  • Rally ( Tour )
  • Motocross
  • Athletics
  • Hockey

Accomplishments

    I was a champion in Atlethics 100mtrs,200( Rdcord holder 2000-2001) and relay. Best soccer player and Best Hockey goalkeeper.

Timeline

Operations and Cargo manager

GRUPO LIZ
02.2023 - Current

Station Manager

Astra Aviation
01.2011 - 01.2013

Assistant and Load Master

Astra Aviation
01.2009 - 01.2010

Technical Supervisor

Grupo Liz Ware House and Nescafé
01.2004 - 01.2007

Sales Representative

Superkitanda
01.2002 - 01.2003

Assistant and Consultant

Casa dos Animais Morrobento Luanda

Manager

Moyo Kyami

Benfica Boulevard

Head of Operations Department

Astra Aviation Lad
- Current
Ashley Pereira