Azuka Promise Ekejiuba
Luanda,LUA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Airlines Representative West Africa
Lagos, Lagos
06.2022 - 01.2025
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Supervisor
Partners HC
Lagos, Lagos
04.2021 - 07.2022
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Monitored phone calls to promote better service and provide feedback.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Bachelor of Arts - English Language And Literature
University of Lagos (UNILAG)
Lagos, Nigeria 01-2021
Skills
- Sales support
- Complaint resolution
- Call center experience
- Telephone etiquette
Languages
English
Proficient
C2
Timeline
Customer Service Specialist
Airlines Representative West Africa
06.2022 - 01.2025
Customer Service Supervisor
Partners HC
04.2021 - 07.2022
Bachelor of Arts - English Language And Literature
University of Lagos (UNILAG)
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