Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Websites
References
Timeline
Generic
Benedita Baco

Benedita Baco

Luanda,LUA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deputy Director

Rico Organizações
Luanda, Miramar
12.2024 - Current
  • Assessed program performance against established goals and objectives.
  • Established operational policies and procedures to ensure efficient operations.
  • Coordinated efforts between multiple departments to achieve desired results.
  • Recruited, trained, supervised, coached and evaluated personnel.
  • Collaborated with other departments to identify areas for improvement and implement change.
  • Spearheaded initiatives aimed at increasing efficiency within the organization.
  • Directed staff in the accomplishment of organizational objectives.
  • Developed innovative approaches for improving processes and services.
  • Managed budgets, ensuring fiscal responsibility.
  • Analyzed data to identify trends or patterns in order to anticipate challenges or opportunities.
  • Developed and implemented strategic plans for the organization.
  • Utilized effective communication techniques when interacting with colleagues.
  • Monitored and evaluated program effectiveness, making adjustments as necessary.
  • Created a culture of accountability within the organization.
  • Implemented changes that improved productivity levels.
  • Ensured compliance with applicable laws and regulations regarding operations.

Assistant Manager

Rico Organizações
Luanda, Miramar
01.2021 - Current
  • Ensured compliance with safety regulations and company policies.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created and managed budgets for travel, training, and team-building activities.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Finance Manager

Rico Organizações
Luanda, Miramar
01.2023 - 12.2024
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Analyzed complex financial data and generated meaningful reports for senior management.
  • Coordinated with other departments within the organization regarding budgeting matters.
  • Conducted risk management assessments and created strategies to minimize potential risks.
  • Assisted in the development of internal controls to protect company assets.
  • Advised executive leadership on capital allocation decisions based on market conditions.
  • Reviewed and analyzed budget variances to ensure accuracy of financial information.
  • Managed payroll processing activities for multiple entities including tax filings.
  • Prepared financial documents such as budgets, forecasts and reports.
  • Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
  • Created monthly performance metrics that tracked key performance indicators.
  • Evaluated existing processes within the finance department and identified areas for improvement.
  • Monitored cash flow to ensure sufficient liquidity.
  • Provided guidance on accounting issues related to new business initiatives.
  • Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
  • Identified opportunities for cost savings through process improvements and automation initiatives.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Negotiated contracts with vendors in order to obtain competitive pricing structures.
  • Collaborated with external auditors to ensure compliance with applicable laws and regulations.
  • Developed and managed financial plans for a variety of investments.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Provided strategic financial advice to senior management and board members.
  • Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
  • Implemented cost-reduction strategies to optimize spending and increase efficiency.
  • Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
  • Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Human Resources Assistant

Rico Organizações
Luanda, Miramar
01.2022 - 01.2023
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Assisted in developing training programs for staff members.
  • Advised managers on best practices related to performance management processes.
  • Reviewed resumes submitted by applicants for open positions.
  • Developed recruitment strategies to attract qualified candidates for open positions.
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Updated employee database with changes in job title, salary information or contact details.
  • Developed and implemented effective recruitment strategies to attract qualified candidates.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
  • Monitored timekeeping records for accuracy and completeness.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Compiled reports on HR metrics, such as turnover rates and hiring costs.
  • Facilitated new hire orientations and employee training sessions.
  • Maintained employee records in compliance with state and federal regulations.
  • Provided administrative support for HR projects and initiatives.
  • Prepared materials and reports for compliance audits.
  • Responded to internal and external HR-related inquiries or requests.
  • Supported HR projects, such as employee satisfaction surveys and exit interviews.
  • Examined employee files to answer inquiries for assistance with personnel actions.

Customer Care Consultant

CCI LTD MULTICHOICE GROUP
Johannesburg, Midrand
01.2018 - 01.2019
  • Developed training materials related to customer service protocols for new employees.
  • Created detailed documentation of all customer interactions for future reference purposes.
  • Investigated cases where customers were not satisfied with their purchases or services provided.
  • Collaborated with team members to provide effective solutions for difficult client situations.
  • Maintained detailed records of customer interactions for future reference.
  • Maintained an organized database of customer contacts for easy access when needed.
  • Ensured compliance with company policies and procedures while providing excellent customer care.
  • Proactively contacted existing clients in order to increase loyalty and retention rates.
  • Coordinated with other departments within the organization to ensure customer satisfaction was met.
  • Provided feedback to supervisors on ways to improve customer service processes.
  • Answered customer inquiries related to product features and services via email, telephone and online chat.
  • Developed customer-specific solutions to address their individual needs and concerns.
  • Advised customers on best practices for utilizing company products or services more effectively.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Identified potential problems that may arise during the course of providing customer service.
  • Responded promptly to all incoming emails, phone calls, and online chats from customers.

Education

Diploma - Information Technology

Damelin Institute
South Africa
11-2019

Some College (No Degree) - Accounting And Finance

University Of Johannesburg
South Africa
02-2014

High School Diploma - Physical Sciences And Biological

Escola Missionária Feminina Santa Madalena
Cabinda-Angola
11-2011

Skills

  • Budget development
  • Staff development
  • Financial management
  • Staff management
  • Contract management
  • Financial administration
  • Microsoft Office packaging
  • Time Management
  • Primavera Software
  • Quianni Software
  • Customer care
  • Calendar Management
  • Ariba Sap
  • Taulia
  • Organizational Skills
  • Strategic projects

Languages

Portuguese
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1

Certification

  • Quality Management System ISO 9001 Awareness Training
  • Computer Training
  • Cisco Networking
  • Primavera ERP
  • Quianni Software
  • Ariba Sap
  • Taulia
  • Negociation Skills

Accomplishments

  • The Best Employee 2022 and 2023

Affiliations

  • Listening to music
  • Jogging
  • Reading Books

Websites

References

References available upon request.

Timeline

Deputy Director

Rico Organizações
12.2024 - Current

Finance Manager

Rico Organizações
01.2023 - 12.2024

Human Resources Assistant

Rico Organizações
01.2022 - 01.2023

Assistant Manager

Rico Organizações
01.2021 - Current

Customer Care Consultant

CCI LTD MULTICHOICE GROUP
01.2018 - 01.2019

Diploma - Information Technology

Damelin Institute

Some College (No Degree) - Accounting And Finance

University Of Johannesburg

High School Diploma - Physical Sciences And Biological

Escola Missionária Feminina Santa Madalena

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