Benedita Baco
Luanda,LUA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Director
Rico Organizações
Luanda, Miramar
12.2024 - Current
- Assessed program performance against established goals and objectives.
- Established operational policies and procedures to ensure efficient operations.
- Coordinated efforts between multiple departments to achieve desired results.
- Recruited, trained, supervised, coached and evaluated personnel.
- Collaborated with other departments to identify areas for improvement and implement change.
- Spearheaded initiatives aimed at increasing efficiency within the organization.
- Directed staff in the accomplishment of organizational objectives.
- Developed innovative approaches for improving processes and services.
- Managed budgets, ensuring fiscal responsibility.
- Analyzed data to identify trends or patterns in order to anticipate challenges or opportunities.
- Developed and implemented strategic plans for the organization.
- Utilized effective communication techniques when interacting with colleagues.
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Created a culture of accountability within the organization.
- Implemented changes that improved productivity levels.
- Ensured compliance with applicable laws and regulations regarding operations.
Assistant Manager
Rico Organizações
Luanda, Miramar
01.2021 - Current
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Finance Manager
Rico Organizações
Luanda, Miramar
01.2023 - 12.2024
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Coordinated with other departments within the organization regarding budgeting matters.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Assisted in the development of internal controls to protect company assets.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Managed payroll processing activities for multiple entities including tax filings.
- Prepared financial documents such as budgets, forecasts and reports.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Created monthly performance metrics that tracked key performance indicators.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Monitored cash flow to ensure sufficient liquidity.
- Provided guidance on accounting issues related to new business initiatives.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Developed and managed financial plans for a variety of investments.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Provided strategic financial advice to senior management and board members.
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Implemented cost-reduction strategies to optimize spending and increase efficiency.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Human Resources Assistant
Rico Organizações
Luanda, Miramar
01.2022 - 01.2023
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Assisted in developing training programs for staff members.
- Advised managers on best practices related to performance management processes.
- Reviewed resumes submitted by applicants for open positions.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Participated in job fairs and other recruitment events to source potential candidates.
- Updated employee database with changes in job title, salary information or contact details.
- Developed and implemented effective recruitment strategies to attract qualified candidates.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Monitored timekeeping records for accuracy and completeness.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Performed administrative tasks related to payroll processing or benefit administration.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Participated in HR training and workshops to improve skills and knowledge.
- Updated HR databases with employee changes in position, salary, and personal information.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Facilitated new hire orientations and employee training sessions.
- Maintained employee records in compliance with state and federal regulations.
- Provided administrative support for HR projects and initiatives.
- Prepared materials and reports for compliance audits.
- Responded to internal and external HR-related inquiries or requests.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Examined employee files to answer inquiries for assistance with personnel actions.
Customer Care Consultant
CCI LTD MULTICHOICE GROUP
Johannesburg, Midrand
01.2018 - 01.2019
- Developed training materials related to customer service protocols for new employees.
- Created detailed documentation of all customer interactions for future reference purposes.
- Investigated cases where customers were not satisfied with their purchases or services provided.
- Collaborated with team members to provide effective solutions for difficult client situations.
- Maintained detailed records of customer interactions for future reference.
- Maintained an organized database of customer contacts for easy access when needed.
- Ensured compliance with company policies and procedures while providing excellent customer care.
- Proactively contacted existing clients in order to increase loyalty and retention rates.
- Coordinated with other departments within the organization to ensure customer satisfaction was met.
- Provided feedback to supervisors on ways to improve customer service processes.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Developed customer-specific solutions to address their individual needs and concerns.
- Advised customers on best practices for utilizing company products or services more effectively.
- Resolved customer complaints regarding products or services in a timely manner.
- Identified potential problems that may arise during the course of providing customer service.
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
Education
Diploma - Information Technology
Damelin Institute
South Africa11-2019
Some College (No Degree) - Accounting And Finance
University Of Johannesburg
South Africa02-2014
High School Diploma - Physical Sciences And Biological
Escola Missionária Feminina Santa Madalena
Cabinda-Angola11-2011
Skills
- Budget development
- Staff development
- Financial management
- Staff management
- Contract management
- Financial administration
- Microsoft Office packaging
- Time Management
- Primavera Software
- Quianni Software
- Customer care
- Calendar Management
- Ariba Sap
- Taulia
- Organizational Skills
- Strategic projects
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Certification
- Quality Management System ISO 9001 Awareness Training
- Computer Training
- Cisco Networking
- Primavera ERP
- Quianni Software
- Ariba Sap
- Taulia
- Negociation Skills
Accomplishments
- The Best Employee 2022 and 2023
Affiliations
- Listening to music
- Jogging
- Reading Books
Websites
References
References available upon request.
Timeline
Deputy Director
Rico Organizações
12.2024 - Current
Finance Manager
Rico Organizações
01.2023 - 12.2024
Human Resources Assistant
Rico Organizações
01.2022 - 01.2023
Assistant Manager
Rico Organizações
01.2021 - Current
Customer Care Consultant
CCI LTD MULTICHOICE GROUP
01.2018 - 01.2019
Diploma - Information Technology
Damelin Institute
Some College (No Degree) - Accounting And Finance
University Of Johannesburg
High School Diploma - Physical Sciences And Biological
Escola Missionária Feminina Santa Madalena