Bernardo Dumbo

Program Planning and Strategy:

• Develop program plans, goals, and objectives in alignment with organization's mission and strategic objectives.
• Conduct needs assessments and research to identify target populations, program gaps, and emerging trends.
• Design comprehensive program strategies, including activities, timelines, and resource allocation. Program Implementation and Management:
• Lead and manage program implementation, ensuring adherence to project plans, budgets, and timelines.
• Monitor program progress and make necessary adjustments to achieve desired outcomes.

Team Leadership and Management:

• Recruit, train, and supervise program staff, providing guidance and support to ensure high performance.
• Foster collaborative work environment and promote teamwork and professional development.
• Conduct regular performance evaluations and provide constructive feedback to team members.

Project Implementation and Management:

• Lead implementation of agriculture projects, ensuring adherence to project plans, budgets, and timelines.

Monitoring, Evaluation, and Learning:

• Develop and implement monitoring and evaluation frameworks to assess project effectiveness and impact.
• Collect and analyze data on project outcomes, outputs, and indicators of success.
• Use evaluation findings to inform project improvements and make data-driven decisions.

Capacity Building and Training:

• Identify training and capacity-building needs of project stakeholders, community members.
• Develop and deliver training programs and workshops to enhance knowledge and skills.
• Provide technical assistance and support.

Project Planning and Coordination:

• Support development of project plans, timelines, and budgets in collaboration with project team.
• Assist in coordinating project activities, ensuring that are aligned with project objectives and timelines.
• Collaborate with stakeholders to gather project requirements and ensure their integration into project plans.
• Assist in execution of project activities, ensuring adherence to project plans and quality standards.
• Coordinate with internal and external stakeholders to ensure timely and effective delivery of project outputs.
• Monitor project progress and provide regular updates to project team and relevant stakeholders, documentation and reporting:
• Maintain accurate and up-to-date project documentation, including project plans, reports, and communication records.
• Prepare project progress reports, capturing key milestones, achievements, challenges, and lessons learned.
• Contribute to development of project deliverables, such as presentations, manuals, and training materials.

• Coordinated events and entertainment within budgets
• Created PowerPoint presentations, excel spreadsheets and within timeframe constraints, ensuring consistent, high-quality standards were maintained.
• Screened phone calls and routed callers to appropriate parties.
• Provided printing, photocopying scanning support to colleagues.
• Created email notifications, invitations and agendas for meetings, events and appointments.

• Recommended call routing strategies, reducing average on-hold times.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Maintained accurate records to simplify information flow between customer service and account management teams.
• Increased client retention by building instant rapport and establishing customer trust.

• Processed routine and wire transfers for assigned portfolios.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Answered member calls regarding accounts and made necessary adjustments and payments.
• Drafted and edited financial presentations for management to inform decision-making.
• Maintained and improved company bookkeeping processes.