Bernardo Homem
Luanda
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
FSDEA-SOVEREIGN FUND OF ANGOLA
LUANDA
10.2012 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
- Analyzed user needs and developed specifications for new systems or modifications.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Conducted research to identify new technologies that could improve operations.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Technician
STRANG
LUANDA
01.2010 - 09.2012
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
OMNIDATA
IT
LUANDA
06.2007 - 07.2008
- Provided technical support to internal customers in a timely manner.
- Created user accounts and managed access privileges on networked systems.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Installed and configured new hardware, software and peripheral devices.
Education
MBA -
AIEC
BRAZIL08-2024
Master of Science -
BIRCHAM
MADRID-SPAIN02-2014
High School Diploma -
NATIONAL TELECOMMUNICATIONS INSTITUTE
LUANDA-ANGOLA08-2003
Skills
- Risk mitigation planning
- Information confidentiality
- Team Collaboration
- Quality Assurance
- Disaster Recovery
- Change Management
- IT service management
- User Support
- Professionalism
- Technical Troubleshooting
- Virtualization
- Network Administration
- Technical leadership
Languages
Portuguese
First Language
English
Intermediate (B1)
B1
Certification
ITIL - Information Technology Infrastructure Library - Brasil
Certification in ISO 27001 – Information security management (ISMS) PECB -
Lugano- Switzerland.
LICENSES
Cobit - Control Objectives for Information and Related Technologies -Brazil
CISSP - Certified Information Systems Security Professional - Brazil
Training in Cisco switching competencies in routing - ICND 1 and ICND2-
CCNA - India
• Vmware Training:
-vSphere: Optimize and Scale
-Vcenter Site recovery Management
-Install, Configure, Manage
-Analyze and Predict - Koing Dubai
PMI – Project Management - CAPM and
ACP - Portugal
NetAPP – Data Ontap 7-mode - Koing -Dubai
NetApp – Data Ontap Administration - Koing-Dubai
References
References available upon request.
Timeline
IT Manager
FSDEA-SOVEREIGN FUND OF ANGOLA
10.2012 - Current
IT Technician
STRANG
01.2010 - 09.2012
OMNIDATA
IT
06.2007 - 07.2008
MBA -
AIEC
Master of Science -
BIRCHAM
High School Diploma -
NATIONAL TELECOMMUNICATIONS INSTITUTE
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