Carla Gourgel
Luanda
Summary
Proactive Sales Assistant with extensive experience in commercial techniques. Enhanced sales through strong customer relationships and comprehensive product knowledge, while ensuring seamless transactions and high customer service standards. Skilled in collaboration, team leadership, and efficient multitasking within dynamic retail environments, bringing a commitment to continuous improvement and team success.
Overview
5
5
years of professional experience
Work History
Sales Assistant
PHC Software
07.2023 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Commercial Technique
AZF, Lda
01.2020 - 02.2023
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Collaborated with cross-functional teams to ensure timely delivery of products to retail locations.
- Streamlined merchandise flow with effective communication between warehouse and retail staff.
- Skillfully managed multiple priorities within a fast-paced retail environment, consistently meeting or exceeding performance expectations.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Luanda Middle Institute of Economics
Luanda, AngolaBBA - Bank And Insurance
Higher Institute of Administration And Finance
Luanda, Angola09.2024
Skills
- Multitasking
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Documentation And Reporting
- Microsoft Teams
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Trello
- Basic English)
- French (Basic)
- Ability to work in a team
Languages
English
Elementary (A2)
French
Elementary (A2)
Timeline
Sales Assistant
PHC Software
07.2023 - Current
Commercial Technique
AZF, Lda
01.2020 - 02.2023
High School Diploma -
Luanda Middle Institute of Economics
BBA - Bank And Insurance
Higher Institute of Administration And Finance
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