Carlos Pinto

• Leadership of the Pre-Sales Team, development of pre-sales strategies, management of pre-sales processes, development of technical proposals, customer relations, data analysis, and reporting.

Responsibilities:

Leadership of the Pre-Sales Team:

• Lead, motivate, and develop a team of highly qualified pre-sales professionals;
• Set individual and team performance goals and track progress;
• Provide training, mentoring, and coaching to team members;
• Create a positive and collaborative work environment.

Development of Pre-Sales Strategies:

• Develop and implement effective pre-sales strategies to identify, qualify, and generate business opportunities;
• Analyze the market and identify relevant industry trends;
• Collaborate with other teams, such as telecommunications technology, marketing, sales, and product development, to ensure strategic alignment.

Pre-Sales Process Management:

• Manage the pre-sales process from lead identification to opportunity qualification;
• Ensure that all stages of the pre-sales process are carried out efficiently and effectively;
• Implement tools and technologies to optimize the pre-sales process.

Development of Technical Proposals:

• Lead the team in the creation of convincing and comprehensive technical proposals that meet clients' needs;
• Ensure that technical proposals are accurate, well-written, and clearly present value to the client;
• Negotiate the terms and conditions of proposals with clients.

Customer Relationship Management:

• Build and maintain strong relationships with potential and existing clients;
• Understand the specific needs and challenges of each client;
• Act as the main point of contact for clients during the pre-sales process.

Data Analysis and Reporting:

• Collect and analyze pre-sales data to identify areas for improvement and growth opportunities;
• Prepare periodic reports on the performance of the pre-sales team and market trends;
• Present analysis results to management and other stakeholders.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

• Task distribution among the team
• Performance evaluation
• Request analysis
• Feedback to the team on sales
• Responsibility for team KPIs
• Technical support to the Customer Management Directorate
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Customer management in the Oil & Gas segment, development of technical solutions, preparation of responses to public tenders.
• Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
• Contributed to product documentation and marketing materials by providing technical insights and addressing common customer questions or concerns.
• Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
• Developed strong relationships with clients, resulting in repeat business and a high level of customer retention.
• Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.

• Network capacity and performance management, monitoring of links and systems, customer support.
• Installed and configured new devices and system components.
• Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
• Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
• Optimized network configurations for better signal quality and increased coverage area.
• Managed inventory levels of critical components, minimizing delays due to parts shortages or shipping issues.

• Monitoring of internet services, TDM Line, telephony, and technical support.
• Created and updated records and files to maintain document compliance.
• Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
• Prepared and charted data and metrics for detailed status reports.
• Offered technical support and troubleshot issues to enhance office productivity.

• Customer support and technical assistance over the phone.
• Spearheaded initiatives aimed at improving overall operational efficiency within the telecommunications department, leading to increased cost-effectiveness and streamlined workflows.
• Participated in regular training sessions and workshops, staying updated on the latest industry advancements to provide the best possible support to clients.
• Supported sales teams by providing expert technical advice, leading to higher customer retention rates and increased revenue opportunities.
• Provided top-notch troubleshooting support during critical outages, minimizing business impact.

• Monitoring of equipment in the VSAT HUB in the operations area.
• Spearheaded initiatives aimed at improving overall operational efficiency within the telecommunications department, leading to increased cost-effectiveness and streamlined workflows.
• Participated in regular training sessions and workshops, staying updated on the latest industry advancements to provide the best possible support to clients.
• Improved response time to service requests, ensuring timely resolution of customer concerns.
• Assisted in the successful installation of telecommunication equipment at multiple client sites, adhering to strict deadlines and quality standards.