Freight Forwarder
DSV Global Transport and Logistics
Cabinda
04.2019 - Current
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
- Coordinated with overseas agents regarding documentation preparation and cargo tracking.
- Organized transportation of goods by air, sea or land to meet customer requirements.
- Created reports on shipment status for customers and management review.
- Performed data entry duties such as updating shipment information into company systems.
- Reviewed invoices for accuracy and prepared billing documents for clients.
- Responded promptly to customer inquiries related to freight forwarding services provided.
- Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
- Managed customs clearance processes on behalf of clients while adhering to local laws and regulations.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- Maintained records of incoming and outgoing shipments including weight, volume, cost.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
- Collaborated with various departments such as sales, accounting and operations on projects related to freight forwarding services.
- Provided guidance on routing options available based on client preferences and budget constraints.
- Participated in training sessions designed to update knowledge related to industry changes.
- Tracked and traced air shipments in order to maintain current status information.
- Consulted customs brokers to arrange passage of goods through customs.