Ceznanda Ariane Leite de Miranda
Luanda
Summary
Dynamic and results-oriented professional with experience at NOSSA Seguros and training through the Young Professionals Program, Angola.| SAP. Excelled in project management, enhancing customer service processes, and integrating business processes with SAP S/4HANA. Demonstrates strong leadership and effective decision-making skills. Proficient in Microsoft Office and adept at multitasking, ensuring high-quality outcomes in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Relationship Trainee
NOSSA Seguros
Luanda
05.2024 - 08.2024
- Created and maintained project documentation, including status reports and presentations.
- Participated in brainstorming sessions to develop innovative solutions to challenges faced by the team.
- Developed project plans and timelines to ensure completion of tasks on time.
- Conducted research for assigned projects and prepared written summaries of findings.
- Identified areas where improvements could be made in the customer service process and proposed solutions.
- Suggested additional products or services that may be beneficial for customers based on their individual requirements.
Trainee
Young Professionals Program, Angola.| SAP
11.2023 - 01.2024
- Business Process Integration with SAP S/4HANA.
- SAP S/4HANA Cloud Public Edition - Public Edition Implementation with SAP Activate.
- Design Thinking.
- Acquired expertise in functional consulting, including understanding customers' business requirements.
- Communication Skills.
- Leadership Skills.
Education
Degree - Industrial Production Engineering
ISPTEC
Luanda, Angola04-2024
High School Diploma - Drilling and Petroleum Production
Girassol School Complex
Luanda, Angola11-2017
Skills
- Basic Accounting
- Microsoft Office
- Internet and Information Technology
- Effective Decision-Making
- Fast learner
- Excellent communicator
- Multitasking Abilities
Languages
Portuguese
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Customer Relationship Trainee
NOSSA Seguros
05.2024 - 08.2024
Trainee
Young Professionals Program, Angola.| SAP
11.2023 - 01.2024
Degree - Industrial Production Engineering
ISPTEC
High School Diploma - Drilling and Petroleum Production
Girassol School Complex
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