CHARLOTA PEMBA NZAU
Centralidade do Kilamba
Summary
Organized and detail-oriented Science graduate with experience in Costumer Service, Digital Marketing/ Social Media Management, and knowledge of reservoir simulation software. Highly adaptable to learning new skills computer based,
theory related, and hands on field work. Proactive, punctual with ownership and team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Media Manager, Virtual Assistant
Freelance
01.2023 - Current
- Managed my client's social media business accounts, built, and analyzed growth/ content strategy. Maintained social media profiles as they grew over 100.000 followers, and thousands of dollars in conversion sells, and over 890.000 account interactions across all social media platforms, almost every month
- Developed their creative ideation and identified social media trends to scale the brand's digital presence
- Facilitated Copywriting, e-mail marketing, and managed content scheduling
- Created and edited all of content including graphic designs.
Student Research Assistant
Dallas College
01.2019 - 01.2021
- Helped my fellow peers (students) on their research projects and provided them with necessary source material to complete their projects
- Organized notes and files. Helped Research and write over 15 Science papers, lab reports per month.
- Collected and analyzed samples and data
- Edited and wrote progress reports, technical lab reports, and presentations.
Customer Service Representative
Sistec S.A
01.2016 - 01.2017
- Built expertise, dynamic knowledge of the company's services, services and ensured quality control
- Responded quickly, professionally, and accurately to customer's inquiries regarding orders, returns, complaints and warranties
- Maintained daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
- Provided technical and operational expertise service to the clients and maintained equipment inventory. Reconciled end-of-day receipts with cash and credit transactions to account for daily sales averaging $1,200
Education
Associate of Science Degree - Geology -
Dallas College
Dallas, Texas12.2021
Skills
- Excellent knowledge of Microsoft office, data entry
- Problem solving abilities, time management skills, conflict resolution, proactive
- Basic knowledge of Reservoir Simulation Software and Seismic Simulation Software
- Adaptability and collaboration, reliable and responsible
- Great Communication and Interpersonal skills
- Project management, organizational skills, multitasking
- Fluent in English, Portuguese, and conversational knowledge of Spanish
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Portuguese
Bilingual or Proficient (C2)
Certification
Costumer Service Success Course - Jan 2023
Udemy
Google Project Management Course
- January 2024
AWS Cloud Practitioner Essentials Course - Jan 2024
Timeline
Social Media Manager, Virtual Assistant
Freelance
01.2023 - Current
Student Research Assistant
Dallas College
01.2019 - 01.2021
Customer Service Representative
Sistec S.A
01.2016 - 01.2017
Associate of Science Degree - Geology -
Dallas College