Cleide Marciano
Computer Systems & Network Administrator
Luanda
Summary
Driven and results-oriented IT professional with a strong foundation in computer networks, systems administration, and software support. Currently serving as a Computer Network and Systems Administrator at the Angolan National Assembly, offering hands-on experience in IT infrastructure, technical support, and network security. Holds multiple certifications, and brings international academic background from the United States. Fluent in Portuguese and English with proven ability to troubleshoot, prioritize, and deliver robust technical solutions in high-demand environments.
Overview
5
5
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Computer Systems & Network Administrator
Angolan National Assembly
01.2025 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Troubleshoot network connectivity, and support hardware/software installation.
- Maintain documentation for systems and network configurations to streamline support operations.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Implemented network security measures to minimize data loss.
- Verified continuity of computer and telephone system services for users..
IT Help Desk Technician
Angolan National Assembly
01.2022 - 12.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Diagnosed and troubleshot hardware, software and network issues.
Software Engineer - Backend
Huawei Technologies, LTD
10.2020 - 12.2021
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Contributed to the Unitel Money project for hardware deployment and backend integration.
- Conducted daily monitoring and maintenance of backend server health and databases.
- Performed database queries, error log analysis, and system diagnostics.
Education
Bachelor of Science - Computer Information Systems
University of Houston
Houston, TX 04.2001 -
Associate of Arts - Computer Engineering
Houston Community College
Houston, TX 04.2001 -
Skills
Network Configuration & Troubleshooting (LAN/WAN, TCP/IP, DNS, DHCP)
Windows Server & Active Directory
Virtualization (VMware, Hyper-V)
System Monitoring & Maintenance
Microsoft Office 365 Administration
Technical support
Server management
Certification
Comptia Network+
Timeline
Computer Systems & Network Administrator
Angolan National Assembly
01.2025 - Current
Comptia Network+
11-2024
IT Help Desk Technician
Angolan National Assembly
01.2022 - 12.2024
Huawei HCIA - Routing & Switching
10-2021
Software Engineer - Backend
Huawei Technologies, LTD
10.2020 - 12.2021
Certified Associate in Project Management CAPM
08-2019
Bachelor of Science - Computer Information Systems
University of Houston
04.2001 -
Associate of Arts - Computer Engineering
Houston Community College
04.2001 -
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