Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Constantino Culenga

Luanda

Summary

Dynamic banking professional with extensive experience at Millennium Bank, excelling in operations management and sales leadership. Proven track record in enhancing customer satisfaction and team efficiency through strategic training and process improvements. Skilled in credit analysis and public speaking, fostering strong client relationships and driving branch performance.

Overview

22
22
years of professional experience

Work History

Bank Branch Manager

Millennium Bank
02.2010 - 10.2021
  • Assisted in daily branch operations to enhance customer service and support team efficiency.
  • Participated in training sessions to develop knowledge of banking systems and compliance regulations.
  • Provided support in managing customer inquiries, ensuring timely resolutions and satisfaction.
  • Collaborated with team members to maintain accurate records and documentation for transactions.
  • Engaged with customers to promote bank products, fostering positive relationships and trust.
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.

Assistant Branch Manager

Banco De Fomento Angola
09.2006 - 11.2009
  • Oversaw daily branch operations, ensuring adherence to policies and procedures.
  • Led team in delivering exceptional customer service, enhancing client satisfaction scores.
  • Developed and implemented training programs for new staff, improving onboarding efficiency.
  • Analyzed branch performance metrics to identify areas for process improvement and cost reduction.
  • Collaborated with management to establish strategic goals, aligning team efforts with organizational objectives.

Bank Teller

Banco De Fomento Angola
01.2000 - 09.2006
  • Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cash drawer accuracy, performing regular audits and balancing at shift end.
  • Assisted in training new tellers on operational procedures and banking software systems.

Education

Master of Science - Econometrics And Quantitative Economics

Universidade Lusiada De Angola
Luanda - Angola
07-2026

Bachelor of Science - Econometrics And Quantitative Economics

Universidade Lusiada De Angola
Luanda - Angola
10-2024

Skills

  • Operations management
  • Audit preparation
  • Sales leadership
  • Credit analysis
  • Public speaking

Languages

English
Advanced (C1)

Timeline

Bank Branch Manager

Millennium Bank
02.2010 - 10.2021

Assistant Branch Manager

Banco De Fomento Angola
09.2006 - 11.2009

Bank Teller

Banco De Fomento Angola
01.2000 - 09.2006

Master of Science - Econometrics And Quantitative Economics

Universidade Lusiada De Angola

Bachelor of Science - Econometrics And Quantitative Economics

Universidade Lusiada De Angola

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Constantino Culenga