Dynamic manager with a proven track record at Texas Elite Parking, excelling in project management and team leadership. Achieved significant cost reductions through innovative process improvements. Skilled in customer service and conflict resolution, effectively enhancing operational efficiency while fostering collaboration and timely task completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Texas Elite Parking
5740 SAN Felipe, Houston, Texas
08.2023 - 10.2024
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Process Associate
Little Light House
5120 E 36th St, Tulsa, Oklahoma 74135, United States
09.2014 - 05.2016
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Collaborated with team members for enhanced process efficiency and productivity.
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
Supported management in analyzing process performance data, identifying areas for improvement.
Monitored and reported on process performance to verify compliance with established standards.
Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Provided exceptional customer service when interacting with clients during process execution tasks.
Organization Volunteer
Food Bank
5120 E 36th St, Tulsa Oklahoma 74135, United States
09.2014 - 05.2016
Design and construction of devices with solidworks.
Education
Associate In Design Graphics For Mechanical Eng - Engineering
Instituto Nacional Petróleos
Sumbe, Kwanza-Sul
Skills
Customer service
Team leadership
Time management
Decision-making
Project management
Conflict resolution
Workforce management
Certification
Instituto Nacional de Petróleos
Universidade de Tulsa
Languages
En
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Manager
Texas Elite Parking
08.2023 - 10.2024
Process Associate
Little Light House
09.2014 - 05.2016
Organization Volunteer
Food Bank
09.2014 - 05.2016
Associate In Design Graphics For Mechanical Eng - Engineering