Dilson Gonçalves
Wssene Inácio
Luanda,Angola
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 14 years of progressive IT experience.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
System Administrator
Standard Bank Angola
Luanda, Angola
10.2017 - Current
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provisioned new software and hardware for use, following established security policies.
- Planned and implemented upgrades to system hardware and software.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Introduced management tools to create and manage virtual server computing environment.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Chief Information Technology Officer
Nossa Seguros " Grupo Bai"
Luanda, Angola
02.2012 - 10.2017
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Determined best methods for IT to support key business objectives.
- Polled department heads to assess current and projected IT needs.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Monitored project performance to identify areas of improvement and make adjustments.
Team Leader - Infrastructure and Systems
Grupo Woleo,Lda
Luanda, Angola
03.2010 - 03.2012
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Maintained network hardware and software and monitored network to support network availability to end users.
Jr Systems Administrator and Application Support
BDM - Consultoria
Luanda, Angola
05.2007 - 02.2012
- Orchestrated integration and communication of software upgrades.
- Detailed upcoming software upgrades and system sprints to team members.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
Education
Intercalated Bachelor of Science - System Analysis And Development
AIEC University
Brazil 06.2020 - 07.2023
No Degree - Informatics Engineering
Technical University of Angola
Angola 04.2001 -
Skills
Technical Analysis
13
I'm a person with a passion for technology. I love great challenges and constant personal and professional growth.
Timeline
Intercalated Bachelor of Science - System Analysis And Development
AIEC University
06.2020 - 07.2023
System Administrator
Standard Bank Angola
10.2017 - Current
Chief Information Technology Officer
Nossa Seguros " Grupo Bai"
02.2012 - 10.2017
Team Leader - Infrastructure and Systems
Grupo Woleo,Lda
03.2010 - 03.2012
Jr Systems Administrator and Application Support
BDM - Consultoria
05.2007 - 02.2012
No Degree - Informatics Engineering
Technical University of Angola
04.2001 -
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