Domingos Massango Luamba
Luanda
Summary
Dynamic leader with a proven track record at MAHAMADOU SYLLA-COMÉRCIO, enhancing customer satisfaction and team performance through expert sales management and exceptional verbal communication. Achieved significant business growth by developing high-performing teams and fostering a culture of continuous learning and collaboration. Skilled in negotiation and strategic planning, ensuring financial efficiency and robust business expansion.
Overview
8
8
years of professional experience
Work History
Gerente De Lojas
MAHAMADOU SYLLA-COMÉRCIO
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Ensino Médio - Pedagogia
IMNE
LUANDA-Angola11.2010
Skills
- Verbal and written communication
- Sales management
- Marketing
- Negotiation
Timeline
Gerente De Lojas
MAHAMADOU SYLLA-COMÉRCIO
03.2017 - Current
Ensino Médio - Pedagogia
IMNE
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