Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Certification
Languages
Timeline
Generic

Drake Lisboa

Luanda

Summary

With more than 5 years working as an IT support, and I’m currently assigned as a Network Junior. working for 2 companies I have gown as professional working in 2 different environments with different projects, gaining experience with different technologies. Mostly related to network and security projects, application maintenance and business solutions. I also have a good team spirit. Results-driven Network Engineer with expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Junior

Multirede Angola
01.2022 - Current
  • Help Desk, Networking support
  • Hardware repair and assistance
  • Printers Maintenance
  • Monitoring using WhatsUp Gold, Darktrace and Symantec tool
  • Assign Users and computers roles in AD.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Optimized network configurations to support business applications and improve overall system stability.
  • Analyzed, identified and resolved complex network hardware and software problems.
  • Installed new desktop systems and migrated data to new machines.
  • Supervised daily configuration activities and business systems operations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided security incident triage and response.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Maintained company servers, computers, printers, cables and other equipment.

Carisma lda Sambizanga
01.2018 - 01.2020
  • Help Desk, Application Support
  • Hardware repair and assistance
  • Printers Maintenance.

Education

Associate of Applied Science - Computer Networking

Brigham Young University (BYU)
USA
03.2026

Secondary Education -

Neves Sousa
01.2015

Skills

  • IT best practice framework expertise
  • Network Scaling
  • Network Troubleshooting
  • Network Security
  • Technical Support
  • Remote Support
  • Hardware Installation
  • Backup Management
  • Software Reinstallation
  • Client Relationship Management
  • Telephone Etiquette
  • Help Desk Operations
  • Problem Diagnostics
  • Remote Troubleshooting
  • Email account set up
  • Microsoft Office
  • Valid Driver's License

Personal Information

Title: Network Junior Support Specialist

Certification

  • Certified CompTIA A+, - 2022
  • Certified CompTIA N+, - 2022
  • Certified Darktrace Essentials, Darktrace - 2023
  • Certified Darktrace Cyber Engineer, Darktrace - 2023
  • Certified Nakivo Backup, - 2023
  • CCNA (Ongoing- Udemy)
  • Certified CCNAv7, Netacademy - 2023

Languages

Portuguese
Native language
Italian
Elementary
A2
English
Proficient
C2

Timeline

Network Junior

Multirede Angola
01.2022 - Current

Carisma lda Sambizanga
01.2018 - 01.2020

Associate of Applied Science - Computer Networking

Brigham Young University (BYU)

Secondary Education -

Neves Sousa

Similar Profiles

CREATE PROFILE
Drake Lisboa