Edson Nascimento
Luanda,LUA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
CRM Specialist
SA UNITEL
Luanda , Angola
07.2017 - Current
- Monitored performance metrics such as response time, resolution rate, and customer feedback scores.
- Provided technical support for customers with issues related to the use of CRM systems.
- Collaborated with marketing teams to develop campaigns that drive sales through effective utilization of the CRM system.
- Identified areas where processes could be improved or automated within the CRM system.
- Implemented measures to ensure compliance with data privacy regulations such as GDPR.
- Configured workflows in the CRM system to automate routine tasks such as follow-up emails or lead scoring activities.
- Integrated third-party applications into the existing CRM platform to enable better tracking of leads and customers.
- Performed regular maintenance activities such as troubleshooting errors, updating software versions.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Provided technical support for existing reports, dashboards or other tools.
- Participated in cross-functional meetings with other teams such as sales, marketing, product development.
- Suggested improvements to existing features and functionality based on feedback from internal stakeholders.
Junior Software Developer Luanda , Angola
PLANAD
Luanda
03.2015 - 07.2017
- Employed integrated development environments (IDEs).
- Analyzed business requirements and designed appropriate software solutions using C#, ASP.NET, and SQL Server.
- Debugged existing code written in C# to identify and fix errors or bugs.
- Implemented object-oriented programming principles such as abstraction, encapsulation, inheritance, and polymorphism into the development of C# applications.
- Built custom user interfaces using Windows Forms with C# .NET framework technologies.
- Developed stored procedures and functions to optimize database performance.
- Created triggers and views for data analysis and reporting purposes.
- Tested SQL scripts for accuracy and reliability.
- Conducted debugging activities to identify errors in SQL code.
PLC Programmer Lunda Norte , Angola
CATOCA
Lunda Norte
08.2013 - 03.2015
- Developed ladder logic diagrams for PLCs according to customer needs.
- Debugged existing PLC programs in order to identify errors and optimize performance.
- Tested newly developed PLC programs to ensure proper functioning before deployment.
Education
Master of Science - Information Technology
Don State Technical University (DSTU)
Rostov on Don, Russian Federation07-2013
Skills
- Reporting and Analytics
- Business process improvement
- Documentation
- Technical Writing
- Specifications Documentation
- Procedure Development
- SQL Expertise
- Data Modeling
- Python Programming
- Analytical Skills
- System programming
- Verification and testing
- Adaptability
- Professional Demeanor
- Multitasking
- Relational databases
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Timeline
CRM Specialist
SA UNITEL
07.2017 - Current
Junior Software Developer Luanda , Angola
PLANAD
03.2015 - 07.2017
PLC Programmer Lunda Norte , Angola
CATOCA
08.2013 - 03.2015
Master of Science - Information Technology
Don State Technical University (DSTU)
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