Eliady Pedro Bartolomeu Agostinho
Luanda
Summary
Dynamic leader with a proven track record at A.C. Maria Lda, adept in negotiation and innovation management. Excelled in boosting operational efficiency and fostering team growth through effective coaching. Skilled in marketing and workforce management, achieving significant cost reductions and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager and Supervisior
A.C. Maria Lda
Huambo
09.2024 - Current
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Manager
Coelho`s Lda
Luanda
11.2021 - 04.2022
- Managed risk by developing and implementing effective risk management strategies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Complexo Escolar Colina Do Sol
Luanda06-2021
Accounting
I.S.P Lusiada Do Huambo
HuamboSkills
- Marketing
- Business administration
- Innovation management
- Workforce management
- Coaching and mentoring
- Expense tracking
- Task delegation
- Documentation and reporting
- Budget control
- Negotiation
- Business planning
- Emergency response
- Sales management
- Financial records oversight
- Goal setting
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Certification
I undergo a Proficiency Duolingo English Test and Training program called Extraordinary Immersion to B2B, For excellent workers and Heath Companies.
Affiliations
I am greater on counting, Hard tasks which involves physical strength or mind,hard to give up, very punctual, i run and workout.
Timeline
Manager and Supervisior
A.C. Maria Lda
09.2024 - Current
Manager
Coelho`s Lda
11.2021 - 04.2022
High School Diploma -
Complexo Escolar Colina Do Sol
Accounting
I.S.P Lusiada Do Huambo
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