Estevao Pambo
Luanda
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Teleperformance
02.2022 - 10.2024
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Teleperformance
02.2022 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Agent Assistant
Tap Production & Marketing
02.2017 - 05.2017
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
Education
Transformation Digital -
Uda University
BursaEnsino médio - Ciências Humanas
Puniv
Skills
- Remote assistance
- Problem solving
- Communication skills
- Team collaboration
- Conflict resolution
- Ticket support system management
- Windows 10
- Information protection
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Intermediate (B1)
Training
I have training in Amadeus and GDS System with a certificate.
I have a Management Information Technology course with a certificate.
Timeline
IT Support Specialist
Teleperformance
02.2022 - 10.2024
Customer Service Representative
Teleperformance
02.2022 - 06.2024
Agent Assistant
Tap Production & Marketing
02.2017 - 05.2017
Transformation Digital -
Uda University
Ensino médio - Ciências Humanas
Puniv
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