Fábio Fernandes Batista Ferreira
Luanda,LUA
Summary
Information Technology Professional
With 9 years of solid experience and dedication in the IT field, I am a key team member known for strong leadership, the ability to thrive under pressure, and an adaptable work ethic. I am a dedicated and hardworking individual with excellent coordination and communication skills. My innovative mindset and dynamic approach allow me to contribute effectively to teams, develop new ideas, and share valuable knowledge.
For me, IT is more than just a profession; it's a lifestyle. I continuously seek to learn and stay updated with the latest trends in the telecommunications industry. As a skilled IT Coordinator, I have a proven track record in managing, coordinating, and supporting technological operations. I excel in maintaining systems, troubleshooting hardware and software issues, and implementing new technology solutions.
I am also recognized for my leadership abilities, my focus on improving operational efficiency, and my commitment to ensuring system security.
Overview
9
9
years of professional experience
3
3
Certification
Work History
IT Coordinator IT Systems Administrator
Gemcorp Angola Investments and Services (SU) SA.
04.2019 - Current
- Ensured the efficiency, reliability, and performance of on-site IT infrastructure.
- Led and executed IT projects, managing infrastructure to align with organizational goals.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Provided technical guidance, resolved user queries, and offered on-demand support.
- Managed and maintained the communication room (server room) as a key responsibility.
- Monitored system performance, and effectively controlled IT budgets to optimize resources.
- Collaborated with cross-functional teams to develop strategies for enhanced operational efficiency.
- Oversaw supplier relationships, ensuring the successful delivery of projects and services.
- Conducted infrastructure analysis for IT projects, presenting status updates, budgets, and potential risks to stakeholders.
- Coordinated and ensured the successful implementation of project infrastructure.
- Advised management to facilitate informed decision-making in IT investments and strategies.
- Designed and analyzed internal and external procedures to improve workflows and system operations, to help employees resolve day-to-day issues.
- Managed user accounts in Active Directory domain environment.
- Provided technical support by troubleshooting hardware, software, and network issues.
- Coordinated with vendors and company personnel to facilitate purchases.
- Monitored network performance to determine adjustments needed.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
- Deployed virtual machines using hypervisors like VMWare ESXi or Microsoft Hyper-V.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Configured switches, routers, wireless access points. according to best practices guidelines.
IT Senior Technician IT Support Associate
Reditus – Total Energies Angola SA. Division of Information Technology
03.2016 - 03.2019
- Provided comprehensive technical support to users, both remotely and on-site, ensuring swift issue resolution.
- Managed integration and deployment of Windows and Red Hat/Linux builds within the network infrastructure.
- Managed Group Policy Object (GPO) management console for streamlined software deployment.
- Analyzed system logs to monitor and maintain network infrastructure availability and functionality.
- Handled the creation and integration of Active Directory and workgroups to streamline user and system management.
- Ensured compliance with company policies and procedures related to incident detection, response, and remediation.
- Delivered remote assistance resolving hardware and software issues.
- Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
Network Technician
Cape Peninsula University of Technology Libraries
02.2012 - 12.2012
- Computer Assistance (Remote and Library)
- Provided technical assistance to end-users.
- Maintained network infrastructure to ensure optimal performance.
- Performed routine router upkeep.
- Installed various operating systems on computers for use in the network environment.
- Monitored network traffic using tools such as Wireshark, Netflow Analyzer or similar programs.
- Configured and managed VPN connectivity and network performance tuning.
Education
Telecommunications Networks - Information Technology
12.2015
- Professional Affiliations:
- Projects and Research:
Network And System Administration - Information Technology
12.2012
National Senior Certificate Grade 12th - High School
12.2010
Skills
- Windows 10 Enterprise
- Windows Server 2016
- Red Hat Enterprise
- HTML Basic
- Active Directory
- Computer Integration
- IT budgeting
- ITIL processes
- IT standards
- Server maintenance
- Customer support
- IT infrastructure
- Network administration
- Virtualization technologies
- IT documentation
Projects
Cabinda Oil Refinery Startup IT Infrastructure Coordinator.
Gemcorp Angola Office IT Infrastructure to new office.
Personal Information
- Date of Birth: 12/18/87
- Nationality: Angolan / Portuguese
- Driving License: LD 290545 (SADC)
Spokenlanguages
- English, Fluent (Excellent Comprehension, Speech and Writing)
- Portuguese, Native (Excellent Comprehension, Speech and Writing)
Certification
- CCNA, CCNP Routing, CCNP Security, CCNA Voice, CCNA Security, CCNA Wireless, CCNP Switching, CCNP Troubleshooting.
- IT Engineering CTI Education Group - IT Engineering.
- Professional Training - Telecommunications Networks.
- Phishing Foundations.
Languages
Portuguese
First Language
English
Advanced (C1)
C1
References
- Mr. Vaughan Beckerling, Director of ICT Cisco Academic at CPUT, +27 21 464 7243, +27 21 464 7214, beckerlingv@cput.ac.za
- Sr. Helder Martins, Team Leader OPI/Projects at Total Energies in Angola Division of Information +244 222 67 35 85, +244 924 408 074, helder.martins@total.com
- Sr. Victor Mutali, Division Information Technology at Total Energies in Angola, +244 222 646352, +244 940529925, victor.mutali@total.com
- Mr. Jose Infante, Chief Executive Officer at Cyber0, +244 932 185 487, +244 934 573 187, +351 914 023 818, jinfante@cyber0.net
Accomplishments
- Achieved New Office Infrastructure by completing 2022 with accuracy and efficiency.
- Used Microsoft Excel to develop inventory and tracking spreadsheets.
- Documented and resolved Support End-User which led to a new Procedure.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
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