Fábio Pontes
London
Summary
Highly organized and detail-oriented professional with experience in housekeeping and hospitality management. Proven track record of successfully supervising and coordinating housekeeping operations in high-pressure environments. Committed to providing exceptional customer service and creating a safe, clean, and pleasant environment for guests.
Overview
15
15
years of professional experience
Work History
Cleaner
Echo Support Service, and Support Service Leaders Limited.
06.2024 - Current
- I have experience in cleaning, Offices, tidying, organizing, I have worked as a cleaner in a school and I have also worked as a cleaner in a factory cleaning offices, bathrooms, kitchens, etc
- I have the ability to learn quickly, and I am always willing to learn new things to improve my professionalism
Public Service Representative
Maia & Filhos L,da
01.2010 - Current
- Handled high volume calls to address customer inquiries and concerns
- Delivered high-quality results within budget and timeframe targets
- Delivered exceptional customer service by proactively listening to concerns and answering questions
- Developed plans and strategies to promote continuous improvement
- Used Microsoft Word and other software tools to create documents and clear communications
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses
- Supported team by demonstrating respect and willingness to help
- Increased customer satisfaction by resolving issues
- Served customers to drive sales and deliver top-quality experiences
- Successfully maintained clean driving licence and access to reliable transportation
Education
A-Levels - Human Resources
School
BenguelaSkills
- Cleaner
- Supervisor Cleaner
- Safety
LANGUAGES
Portuguese - Native
English - Intermediate (B1)
Timeline
Cleaner
Echo Support Service, and Support Service Leaders Limited.
06.2024 - Current
Public Service Representative
Maia & Filhos L,da
01.2010 - Current
A-Levels - Human Resources
School
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