Feliciano Freitas Matende
Lubango
Summary
Service-oriented Taxi Driver highly effective at satisfying all customers and remaining calm in challenging circumstances. Bringing license and clean driving record. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Accounts Assistant
Angola Airline S.A
01.2016 - Current
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated regularly with customers regarding account questions and issues.
- Used accounting software to prepare weekly and monthly financial reports.
- Assisted management with annual expense plans to strategically track income or revenue.
Sales Assistant
Angola Airaline
02.2011 - 07.2015
- Fielded customer questions to share information about products, availability, and pricing.
- Contributed to event marketing, sales and brand promotion.
- Prepared PowerPoint presentations and Word documents for sales presentations.
Taxi Driver
Self employer
01.2005 - 10.2010
- Used mobile application to connect with customers, track distances and report locations.
- Followed road rules to protect passengers and prevent accidents.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Education
MBA - Estrategic People Manegement
AIEC UNIVERSITY
Brazil01.2024
Bachelor of Science - Human Resources Management
Catholic University of Brasilia
Brazil10.2019
High School Diploma -
A.shipena Secundary School
Windheok-Namibia11.2009
Skills
- Active Learning
- Creative Solutions
- Corporate Communications
- Team member motivation
- Computer skills
- Critical thinking
- GPS and mapping
- Vehicle Operations
Languages
Portuguese
Native language
English
Advanced
C1
French
Beginner
A1
Timeline
Accounts Assistant
Angola Airline S.A
01.2016 - Current
Sales Assistant
Angola Airaline
02.2011 - 07.2015
Taxi Driver
Self employer
01.2005 - 10.2010
MBA - Estrategic People Manegement
AIEC UNIVERSITY
Bachelor of Science - Human Resources Management
Catholic University of Brasilia
High School Diploma -
A.shipena Secundary School
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