Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
References
Languages
Certification
Accomplishments
References
Timeline
Hi, I’m

Fernanda Soares

Luanda ,Angola
Fernanda Soares

Summary

A competent, enthusiastic, and open-minded manager with extensive expertise in office administration and management, accustomed to addressing changing office needs and supporting colleagues and superiors with excellent assistance skills, an extensive background in high-quality organizational skills, a self-motivated drive to achieve excellence with knowledge of various software applications, filing systems, and office equipment, and handling confidential tasks, is able to form strong, trusting relationships that exceed client expectations. With the natural leadership ability to consistently achieve goals, deliver actual results, and encourage cross-team collaboration. Patient-focused Medical Director and Business Administration, offering more than 9 years of expertise in this field. Business-savvy and accomplished in driving growth when leading interdisciplinary teams and continuously improving delivery of care. Prepared to bring leadership, talent and expertise to growing healthcare organization. Oversees development of specialized relationships with local communities and health partners.

Overview

12
years of professional experience
1
Certification

Work History

Birmingham Community Healthcare Foundation NHS Trust
Birmingham

Medical Administrador\PA
07.2021 - Current

Job overview

  • TA admin support for homeless families
  • General administration
  • Updating database, Clear Inbox
  • Collect and present data
  • Contact patients
  • Booking and Confirming appointments
  • Process and update spreadsheets
  • Produce spreadsheets
  • Attending meetings and taking minutes
  • HV duty Rota
  • Communicate with partnerships
  • Supporting the team
  • Coordinating the areas, Stock control, orders.

World Health Care Recruitment, Birmingham Dental Hospital
Birmingham

Medical Administrator
11.2019 - 02.2020

Job overview

  • Referral validation
  • Validating and Discharging referrals
  • Complete Spreadsheets
  • Care stream – Dental system.

Health Harmonie - Birmingham
Birmingham

Patient Care Administrator
02.2016 - 11.2019

Job overview

  • Faxed the reports to different surgery GPs
  • Referring patients by ERS system for Dermatology, Gynecology, and Ophthalmology areas
  • HCA - Cover clinics when needed
  • Answering calls and providing information to patients and surgery
  • Booking appointments for the ultrasound department
  • Maintain current company contacts
  • Telephone calls - line customer support, GP Line
  • Data entry of new clients
  • Confirming the clinics for the next day
  • Franking letters and posting them.

3C customer contact centre- Bank Santander Totta
Lisbon

Administrative /Call Centre Assistant
10.2013 - 07.2014

Job overview

  • Checked incoming and outgoing correspondence
  • Answering calls and provide information to clients
  • Filing of documents and data on computer
  • Maintain current company contacts
  • Telephone calls - line customer support
  • Sell product
  • Data entry of new clients.

Santi Braga
Luanda

Personal/ Executive Assistant
01.2012 - 07.2012

Job overview

  • Checked incoming and outgoing correspondence
  • Receiving and screening incoming calls
  • Treasurer, Payment to suppliers
  • Maintain current company contacts
  • Processing expenses and invoices
  • Receipt and processing of internal and external documentation
  • Register documents inbox, inputs, and outputs
  • Working capital management for current expenditure
  • Arranging meeting venues and handling administration details
  • Controlling and Organization of functional areas
  • Debits and credits, statuses check of receipts and policies and consolidate them.

Education

Roehampton University – Birmingham Campus.

BSc – Business Management (Second Class Honors/Upper Division)
01.2023

Professional training Centre - Portugal

Business Administrator
03.2010

University Overview

Duration: 2-year duration: 18 Grade.

Skills

  • Personal skills and competences:
  • Portuguese fluent, English fluent, Spanish fluent
  • Administrative skills Teamwork skills, Diversity, and inclusion
  • Office management - Time management, Data analysis & Data Protection
  • Computer literacy - Quick learner
  • Concentration, Customer orientation & Support
  • Discretion and confidentiality
  • Management skills, Resilient, Extroverted, Confidentiality, Work with Care, and respect
  • Computers:
  • Windows 10, Microsoft Office Word, and Excel
  • Outlook, PPs, Evolution, sage, Office 365
  • ERS- NHS - Care stream, Rio
  • Copying medical records
  • Budget management
  • Planning management
  • Time Management, Team management and delegation

Languages

  • Portuguese, First Language
  • English, C2 Proficient
  • Spanish, C1 Advanced

Hobbies and Interests

Interests and activities: enjoying travel, experiencing different cultures, and cooking, as well as music and dancing. Also, spend quality time with family and friends.

References

References are available at your request.

Languages

Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1

Certification

  • 1st degree: BSc, Business Management.
  • 2nd degree: Masters in Healthcare Leadership
  • Business Administration - Level 4

Accomplishments

  • 2:1 - 2ns Class Upper Divion

References

References available upon request.

Timeline

Medical Administrador\PA

Birmingham Community Healthcare Foundation NHS Trust
07.2021 - Current

Medical Administrator

World Health Care Recruitment, Birmingham Dental Hospital
11.2019 - 02.2020

Patient Care Administrator

Health Harmonie - Birmingham
02.2016 - 11.2019

Administrative /Call Centre Assistant

3C customer contact centre- Bank Santander Totta
10.2013 - 07.2014

Personal/ Executive Assistant

Santi Braga
01.2012 - 07.2012

Roehampton University – Birmingham Campus.

BSc – Business Management (Second Class Honors/Upper Division)

Professional training Centre - Portugal

Business Administrator
Fernanda Soares