Filomão Bungo
Luanda,Angola
Summary
Versatile Graphic Designer with talent for developing unique custom artwork. Well-versed in generating innovative ideas and concepts. Collaborates with marketing and management teams to identify mockups and uses feedback to develop final drafts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graphic Designer
Freelancer
Luanda, Angola
10.2022 - Current
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Researched competitive products and services to identify opportunities to improve customer experience through design changes.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Assisted in selecting colors, images, text style and layout for each project.
- Worked with customers to present mockups and collect information for adjustments.
Customer Service Manager
Ucall - Contact Center (TAAG Angola Airlines)
Luanda, Angola
03.2021 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Marketing
Gregório Semedo University
LuandaSkills
- Digital Graphics
- Customer Needs Assessment
- Logo Design
- Visual Design
- Graphic Design
- Advertising Understanding
- Graphic And Media Design
- Image Manipulation
- Adobe Photoshop and Illustrator
Affiliations
In my free time I usually work as a volunteer by helping people to find real sense of life
I like reading and listen to the music
I often go out to walk around my neighbor
Accomplishments
- In 2022 I had the honor of being awarded in my last job as a one of the best customer manager that year
Certification
- Leadership Communication certification from FIAP Brazil
- Customer Experience certification from FIAP Brazil
- Graphic Design certification from Udemy
- Graphic Design certification from Domestika
- Google Analytics certification from Google Inc.
Languages
Portuguese
First Language
English
Intermediate (B1)
B1
Timeline
Graphic Designer
Freelancer
10.2022 - Current
Customer Service Manager
Ucall - Contact Center (TAAG Angola Airlines)
03.2021 - 02.2024
Some College (No Degree) - Marketing
Gregório Semedo University
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