FLORENTINO DOMBO
Luanda,LUA
Summary
Graduated in Economics and Management with 9 years of experience in the Angolan banking sector specifically in commercial banking, I am highly motivated and available looking for new opportunities in the areas of Business, Accounting, Audit, Compliance and Risk-office or similar areas of support with the aim of making a career and contribute with new "know-how" giving inputs to the profitability of teamwork for the achievement of results and above all add new values for the good development of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Partnerships
Millennium Atlantic Bank, S.A
06.2023 - Current
- Monitoring bank partner entities modes add value to the business and make the customer experience more attractive.
- Development of benchmarking
- Ensure compliance and follow-up of the partnerships in accordance with the contract safeguarding the interests of the bank.
- KYP (know Your Partner) analysis of ways to eliminate the reputation risks of the institution.
- Facilitated strategy development and planned with cross-functional teams.
- Enforced use of required processes and tools for partnership management.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Joined business development meetings and supported market outreach plans to improve business development.
Senior Customer Assistant
The Millinnium Atlantic Bank
02.2014 - 06.2023
- Treasury and ATM management (monitoring of cash, sending values to and from the central treasury, preparation of counting maps and ATM loading, etc.)
- Operations management (STC, SPTR, Forex, Credit Operations, Leasing, etc.)
- Selling and Cross Selling of Products and Services (debit card, credit, *400# and Internet Banking).
- Preparation of sales reports and customer visits.
- Management of credit portfolio.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
Teacher
Caetano & Vapor College
02.2013 - 12.2013
- Teaching introductory lessons in Economics and Economic and Social Development.
- Planning of classes
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Economy & Management
Jean Piaget University of Angola
Viana - Luanda03.2015
High School Diploma -
Public Administration
Luanda Institute Of Economics - IMEL12.2009
Skills
- Teamwork and ability to persuade
Knowledge of MS Office ( Word, Excel, PowerPoint, Teams e Outlook) Software/applications related to banking (BANKA, AS400, BPM, Flowcredit , Office etc) - Knowledge of the regulation of the Angolan financial and tax system
- High sense of responsibility
- Ability to analyze and initiative
- Client Relationships
- Partner Proposal Development
- Collaborate Cross-Functionally
- Operational Procedures
- Partnership Development
- New Business Opportunities
- Strategic Vision
- Administration and Reporting
- Account Optimization
Accomplishments
- I was part of the first team at the first digital counter in Angola opened in 2017 by Banco Millennium Atlantico, in which we opened digital-supported accounts on an average of 100 accounts per day with the services of debit cards and internet banking.
Certification
- Public relations - CAAJFP - Luanda - 03, 2008
- Pedagogy and dedatics in teaching - 2013
- Workshop on Integration, Ethics and Professional Deontology - OF Consultants. 2016
- Seminar of Communication and Customer Orientation - OF Consultants, 2020
- Microsoft Office + Power BI - Udemy Academy (frequently - online)
- Seminar on Pricing of Products and Services - National Bank of Angola - Luanda - 2016
- Internship in Accounting Training - Order of Accountants of Angola - 2022
- Internal Auditor - ISO 9001-2015 , Udemy Academy (0nline) - March, 2023
- Know Your Customer & Customer Due Diligence , ALISON EMPOWER YOUSELF (online) - March, 2023
- Project Management and Risk Analysis , Udemy Academy (online) - February, 2023
- Certification Test of English, LANGUAGE ASSESSMENT CENTER (online) - February, 2023
Additional Information
Driving license number LD-587356
Passport number N2011280
Languages
Portuguese
Native language
English
Upper intermediate
B2
Timeline
Manager of Partnerships
Millennium Atlantic Bank, S.A
06.2023 - Current
Senior Customer Assistant
The Millinnium Atlantic Bank
02.2014 - 06.2023
Teacher
Caetano & Vapor College
02.2013 - 12.2013
Bachelor of Science - Economy & Management
Jean Piaget University of Angola
High School Diploma -
Public Administration
Similar Profiles
Marie Moliva Pierre FenelonMarie Moliva Pierre Fenelon
Manager in Our Delivery Installation Department at Atlantic Doors & Windows Manifacturing S.AManager in Our Delivery Installation Department at Atlantic Doors & Windows Manifacturing S.A
Matthew MagillMatthew Magill
Head Teller at Millennium BankHead Teller at Millennium Bank
Leslie EtterLeslie Etter
Senior Post Closer at Sandy Spring Bank/ Atlantic Union BankSenior Post Closer at Sandy Spring Bank/ Atlantic Union Bank