GABRIEL GASPAR ZAU
Cabinda
Summary
Versatile professional with experience in managing e-ticket issuance and reissuance, ensuring high levels of accuracy and efficiency. Skilled in providing personalized assistance to passengers, facilitating smooth travel experiences while maintaining compliance with airline policies. Proven ability to collaborate across departments to resolve customer issues and prepare detailed reports for managerial oversight. Competencies include ticketing, check-in procedures, and conflict resolution, underscoring adaptability in dynamic environments.
Overview
3
3
years of professional experience
Work History
Sales Technician
TAAG - Angola Airlines
Cabinda
06.2024 - Current
- Manage the issuance and reissuance of e-tickets, ensuring accuracy and efficiency.
- Provide personalized assistance to passengers for a seamless travel experience.
- Issue Electronic Miscellaneous Documents (EMDs) to support financial and logistical operations.
- Assist passengers during check-in, ensuring compliance with airline policies.
- Collaborate with various departments to resolve customer issues.
- Prepare daily reports for managerial monitoring.
Ground Operation Agent
TAAG - Angola Airlines
Cabinda
12.2023 - 06.2024
- Conducted passenger and baggage check-in at airport counters.
- Assisted passengers with boarding and disembarkation.
- Provided ground support and customer assistance.
- Supervised aircraft dispatch operations.
- Performed Load Control activities, including Loadsheet preparation, Loading Instructions, Load Messages, and movement reports.
Portuguese Teacher for International Students
Alliance Française
Cabinda
08.2022 - 12.2023
- Developed lesson plans to improve students' proficiency in Portuguese.
- Conducted role-playing and debate sessions to enhance verbal communication skills.
- Provided guidance on pronunciation and grammar for non-native speakers.
Education
MBA - Project Management
Faculdade AIEC
Brazil03-2026
Bachelor - Portuguese Teaching
Instituto Superior de Ciências da Educação de Cabinda
Cabinda01.2023
Skills
- Passenger service and assistance
- Adaptability and flexibility
- Ticketing and check-in
- Team collaboration
- Attention to detail
- Conflict resolution
Websites
Training
- Customer Service, 24h
- Check-in, 96h
- Lost and Found, 40h
- Altéa Reservation Desktop Web (ARD WEB), 48h
- AVSEC (Aviation Security), 24h
- Dangerous Goods (DGR) Cat-09, 24h
- SMS - Safety Management System, 8h
Hobbies and Interests
- Reading
- Movies and series
- Football
- Internet
Languages
- Portuguese, Native
- English, Intermediate
- French, Basic
Timeline
Sales Technician
TAAG - Angola Airlines
06.2024 - Current
Ground Operation Agent
TAAG - Angola Airlines
12.2023 - 06.2024
Portuguese Teacher for International Students
Alliance Française
08.2022 - 12.2023
MBA - Project Management
Faculdade AIEC
Bachelor - Portuguese Teaching
Instituto Superior de Ciências da Educação de Cabinda