Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Gisela Madrugas

Lobito,BGU

Overview

4
4
years of post-secondary education
1
1
Certification

Work History

Human Resources Manager

Guilherme GDN Serviços
Benguela, Lobito
  • Managed recruitment processes to attract top talent for various positions.
  • Developed and implemented employee training programs to enhance skills.
  • Facilitated performance reviews and provided feedback to employees.
  • Assisted in resolving employee relations issues through effective communication.
  • Developed and implemented recruitment strategies to attract qualified candidates.

Hotel Receptionist

Hotel Mirasol
Lobito, Benguela
  • Welcomed guests and managed check-in and check-out processes efficiently.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Resolved billing discrepancies between guest accounts and invoices.
  • Scheduled appointments for spa treatments or other services requested by guests.
  • Participated in team meetings to discuss strategies for improving customer satisfaction ratings.

Accounts Assistant

AGS
Lobito, Benguela
  • Processed invoices and ensured timely payments to vendors and suppliers.
  • Maintained accurate financial records using accounting software systems.
  • Assisted in preparing monthly financial reports for management review.

Education

Associate of Science - Business Management

Katyavala Bwila University
Catumbela, Benguela
02.2021 - 07.2025

Skills

  • Recruitment strategies
  • Employee training
  • Performance management
  • Conflict resolution
  • Effective communication
  • Employee relations
  • Labor law compliance
  • Microsoft office proficiency
  • Benefits administration
  • Employment law
  • Internal communications
  • New employee orientation
  • Benefits and compensation management
  • Recruitment

Languages

Portuguese
First Language
English
Advanced (C1)
C1

Certification

  • Accounting and invoicing systems
  • Secretarial services and customer service
  • Bachelor's degree in Business Management

Accomplishments

  • She was promoted to operations manager in Cabinda, in the product delivery services department with the refinery.
  • Administrative assistant on the Lobito refinery project for CNCEC.

Affiliations

Coordination of product deliveries in Cabinda and Human Resources Management in Lobito.

References

References available upon request.

Timeline

Associate of Science - Business Management

Katyavala Bwila University
02.2021 - 07.2025

Human Resources Manager

Guilherme GDN Serviços

Hotel Receptionist

Hotel Mirasol

Accounts Assistant

AGS
Gisela Madrugas