Gladys Richard
Banker/Hospitality specialty
Lagos
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
United Bank Of Africa
12.2019 - 12.2021
- Assisted with training of new tellers on policies and procedures.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Educated customers on use of banking website and mobile apps.
- Established rapport with new clients to increase satisfaction and loyalty.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Sold and cross-sold bank products to new and existing customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
Education
Higher National Diploma - Hospitality Administration And Management
Yaba College of Technology
Lagos,Nigeria03.2017
Skills
- Numeric Competence
- Teller Support
- Account Management
- Financial record keeping
- Cash handling expertise
- Money Handling
- Cash counting
- Sorting and Filing
- Currency Exchange
- Sales and Cross-Selling
- Fraud Detection
- Cash Supply Orders
- Attention to Detail
- Financial product knowledge
- Deposit and withdrawal management
- Approachable
- Customer Service-Oriented
- Reading Comprehension
- Teller Transactions
- Deposit and Withdrawal Management
- Money Transfer Systems
- Cash Counting
- ATM Balancing
- Upselling Skills
- Signature Verification
- Supervising Tellers
Certification
National Youth Service Corp Jan 2018-Jan 2019
Graphics Design, Video Editing,Copywriting October 2023-Dec 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Bank Teller
United Bank Of Africa
12.2019 - 12.2021
Higher National Diploma - Hospitality Administration And Management
Yaba College of Technology
National Youth Service Corp Jan 2018-Jan 2019
Graphics Design, Video Editing,Copywriting October 2023-Dec 2023
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