Herminia Tango
Luanda
Summary
Proven Branch Manager with a track record of exceeding sales targets and enhancing customer satisfaction at Multichoice Angola. Skilled in strategic planning and relationship management, adept at improving cash flow and mentoring teams for peak performance. Demonstrates exceptional time management and a strong work ethic, ensuring significant revenue growth and long-term client partnerships.
Overview
8
8
years of professional experience
Work History
Branch Manager
Multichoice Angola
08.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Accounting Assistant
2m2c Emprendimentos
12.2016 - 06.2018
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Education
Bachelor of Science - Accounting And Business Management
Kimpa Vita University
N'dalatando, Angola11.2019
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Relationship Management
- Staff Management
- Staff Supervision
- Sales management
- Sales professional
- Work Prioritization
- Client acquisition
- Friendly
- Strategic Planning
Languages
Portuguese
Native language
English
Upper intermediate
B2
Timeline
Branch Manager
Multichoice Angola
08.2018 - Current
Accounting Assistant
2m2c Emprendimentos
12.2016 - 06.2018
Bachelor of Science - Accounting And Business Management
Kimpa Vita University
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