Hélder Sebastião Silva
Luanda
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Computer & IT Manager
ENDE-EP
11.2010 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Assisted in development of long-term strategies to grow department and resources.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
IT Service Manager
TSHINO TEKNOLOGY LDA
01.2009 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Education
Bachelor of Science - ANÁLISE E DESENVOLVIMENTO DE SISTEMAS
AIEC BRASIL
BRASIL12.2020
Skills
- Information Confidentiality
- Risk Mitigation Planning
- Team Collaboration
- Cybersecurity Best Practices
- Documentation and Reporting
- Operating System Management
- Technical Troubleshooting
- IT Resource Use
Languages
Portuguese, Signal Language Angolan
Native language
English
Elementary
A2
Timeline
Computer & IT Manager
ENDE-EP
11.2010 - Current
IT Service Manager
TSHINO TEKNOLOGY LDA
01.2009 - Current
Bachelor of Science - ANÁLISE E DESENVOLVIMENTO DE SISTEMAS
AIEC BRASIL
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