Summary
Overview
Work History
Education
Skills
Certification
COMPETÊNCIA LINGUÍSTICA
References
Timeline
Generic
Inocência Iracelma Ngola

Inocência Iracelma Ngola

Luanda

Summary

Dynamic Human Resources professional dedicated to aligning HR practices with strategic organizational objectives. Committed to fostering collaborative and engaging work environments that enhance employee well-being and satisfaction while supporting organizational development. Proven expertise in office management, scheduling, and effective communication, ensuring seamless operations and robust support for executive teams. Recognized for adaptability, reliability, and the ability to drive team collaboration towards achieving key organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Técnica Administrativa de Recursos Humanos

GRUPO SODOSA,SA
01.2024 - Current
  • Atribuições do Rent;
  • Gestão documental;
  • Criação da Base de dados dos funcionários, bem como fazer a manutenção e atualização dos processos físicos e digitais;
  • Controlar a Assiduidade e elaborar os respetivos Mapas e Relatórios mensais;
  • Emissão de documentos Administrativos de RH;
  • Primavera V10 ( Recursos Humanos);
  • Processamento salarial;
  • Preenchimento do Mapa de Férias;
  • Recrutamento e seleção;
  • Selecionar requisitos e perfil do candidato;
  • Criar e publicar anúncio de vagas;
  • Triagem de CVs;
  • Entrar em contacto com os candidatos para agendar as entrevistas;
  • Selecionar candidatos para entrevistas;
  • Entrevistar candidatos;
  • Elaborar relatórios da entrevista;
  • Avaliar e selecionar candidato conforme
  • Perfil pretendido;
  • Apresentar proposta aos candidatos;
  • Acolhimento e apresentação dos candidatos a empresa;
  • Avaliação de Desempenho;
  • Acompanhamento e tratamento do Processo Disciplinar;
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Assistente Administrativa de Recursos Humanos

Twtwins, Lda
01.2022 - 01.2024
  • Supervisionar e acompanhar os Estagiários na execução das tarefas diárias de RH, ajudando-os a cumprir metas;
  • Controlo da Base de Dados física e digital;
  • Gestão documental;
  • Elaboração do Rent;
  • Controlo de Assiduidade;
  • Primavera V10, Módulo RH;
  • Processo Contratual;
  • Processamento salarial;
  • Triagem de Candidaturas;
  • Acompanhamento na instauração do processo Disciplinar;
  • Avaliação e Desempenho;
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Assistente de Recursos Humanos

Grupo Alerim e Filhos
01.2021 - 09.2022
  • Controlo da base de dados dos funcionários;
  • Gestão documental;
  • Elaboração de documentos administrativos de RH ( actas, declarações, certificados de trabalho, credenciais, procuração);
  • Controlo das equipes de trabalho, desde seguranças, pessoal da manutenção, pessoal da limpeza;
  • Gestão dos materiais do escritório;
  • Requisitar e contactar fornecedores;
  • Agendar entrevistas;
  • Acompanhar as entrevistas;
  • Fazer pareceres e relatórios das entrevistas;
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.

Secretary

Administração Consultiva - EConsultoria MSC
01.2017 - 09.2020
  • Gestão documental ( contratos, actas, cartas, correspondências, certificados);
  • Gerenciamento de arquivos físicos e digitais;
  • Garantir que os documentos estejam devidamente assinados;
  • Gestão eficiente de agendas;
  • Atendimento do pessoal;
  • Gerir salas de reuniões;
  • Apoio Administrativo Geral
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Enhanced visibility of office policies by creating and distributing employee handbook.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.

Recepcionista

Livraria ANASD
02.2014 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Licenciatura - Psicologia Organizacional e do Trabalho

Universidade Agostinho Neto / Faculdade de Ciências Sociais
Angola / Luanda
01.2018

Skills

  • Raciocínio estratégico;
  • Capacidade para desenvolver e executar estratégias de recrutamento eficazes;
  • Capacidade de trabalhar sob pressão e múltiplas tarefas;
  • Capacidade de seguir instruções e entregar resultados de qualidade;
  • Atitude positiva;
  • Ética no trabalho;
  • Flexível e de fácil adaptação;
  • Boa capacidade de trabalhar em equipa;
  • Facilidade em aprender;
  • Excelente capacidade de comunicação;
  • Boa em estabelecer relações;
  • Boa a Interagir com as pessoas;
  • Cumprir prazos Produzir resultados;
  • Computer skills
  • Office administration
  • Administrative support
  • Time management
  • Microsoft outlook
  • Clerical support
  • Document management
  • Internal communications
  • Workflow optimization
  • Employee timesheet processing
  • Payroll and budgeting
  • Staff management

Certification

  • Gestão de Recursos Humanos;
  • Remuneração e Benefícios;
  • Recrutamento e Seleção;
  • Qualificador Ocupacional;
  • Primavera V10;
  • Software de Gestão SAP;
  • Informática ( Domínio avançado de word / Windows e Excel);
  • Formação de Inteligência Emocional;
  • Formação de Gestão documental;
  • Formação de Marketing Pessoal e corporativo

COMPETÊNCIA LINGUÍSTICA

Português - Fluente
Inglês - Intermediário

References

Isabel, Ferreira, Gestora do Capital Humano, 933 944 058, Grupo SODOSA,SA

Timeline

Técnica Administrativa de Recursos Humanos

GRUPO SODOSA,SA
01.2024 - Current

Assistente Administrativa de Recursos Humanos

Twtwins, Lda
01.2022 - 01.2024

Assistente de Recursos Humanos

Grupo Alerim e Filhos
01.2021 - 09.2022

Secretary

Administração Consultiva - EConsultoria MSC
01.2017 - 09.2020

Recepcionista

Livraria ANASD
02.2014 - 09.2016

Licenciatura - Psicologia Organizacional e do Trabalho

Universidade Agostinho Neto / Faculdade de Ciências Sociais

Similar Profiles

CREATE PROFILE
Inocência Iracelma Ngola