Isabel Da Graça Penge
Luanda
Summary
Driven professional with a proven track record at Hospital Geral De Viana Bispo Emílio De Carvalho, excelling in clinical documentation and fostering strong relationships. Demonstrated adaptability and commitment to healthcare compliance, significantly enhancing patient satisfaction. Skilled in collaboration and critical thinking, adept at streamlining operations and ensuring patient confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
I Work as a Clinical Secretary
Hospital Geral De Viana Bispo Emílio De Carvalho
Luanda,Angola
03.2024 - Current
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Facilitated smooth clinic operations, maintaining an organized workspace for clinical staff.
- Collaborated with other departments to resolve issues that impacted overall clinic performance or patient care quality.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
- Assisted healthcare professionals in providing optimal care to patients, coordinating test results and consultations as needed.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Increased patient satisfaction rates with attentive service during check-in and check-out processes.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Conducted patient intake interviews, recording and documenting relevant information.
I Worked as an Administrative Assistant
AM Consulting
Cabinda,Angola
06.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Human Resource Management
Instituto Superior Politécnico Lusíadas De Cabinda
Cabinda,Angola07.2022
High School Diploma -
Escola Saint Magdalene Women's Missionary School
Cabinda,Angola12.2017
Skills
- Adaptable to change
- Patient confidentiality
- Clinical Documentation
- Office Administration
- Healthcare compliance
- Strong organizational skills
- Customer Service
- Professional telephone etiquette
- Patient Scheduling
- Adaptable and Flexible
- Collaboration and Teamwork
- Critical Thinking
- Relationship Building
Certification
- Certified training in English.
- Certified training in English
- Driving license
Languages
Portuguese, French
Native language
English
Intermediate
B1
French
Upper intermediate
B2
Timeline
I Work as a Clinical Secretary
Hospital Geral De Viana Bispo Emílio De Carvalho
03.2024 - Current
I Worked as an Administrative Assistant
AM Consulting
06.2021 - 10.2022
Human Resource Management
Instituto Superior Politécnico Lusíadas De Cabinda
High School Diploma -
Escola Saint Magdalene Women's Missionary School