ISMAR COSTA
Luanda
Summary
Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.
Overview
7
7
years of professional experience
Work History
CALL CENTER SUPERVISOR
BANTUBET
LUANDA
11.2022 - Current
- Support the team in carrying out various tasks according to demand, ensuring agility and efficiency
- Guidance of the team in developing a strategy for dealing with difficult clients and challenging situations
CALL OPERATOR
CONTACT CENTER SOLUTION
LUANDA-TALATONA
10.2020 - 01.2022
I WORKED AT THIS COMPANY AS A CALL CENTER OPERATOR
- PROHIBITED
- EXIT
LOGISTICS OPERATOR
ZAHARA GROUP
LUANDA-VIANA
12.2017 - 01.2020
I WORKED AT THIS COMPANY AS A LOGISTICS OPERATOR
IN THE FOLLOWING AREAS:
- FRONT DESK
- PREPARATION
- EXPEDITION
- INVENTORY
Education
COMPLETED HIGH SCHOOL PUNISHABLE -
PUNIVEL
3RD YEAR OF MANAGEMENT - MANAGEMENT
TECHNICAL UNIVERSITY OF ANGOLA ( UTANGA )
Skills
- Information tracking
- Quality control optimization
- Schedule Coordination
- Staff Motivation
- Training Coordination
- Account updating
Selfassessment - Computerskills
- Microsoft Office
- Social media
- Using the Internet as an investigation and research communication tool
- I like teamwork
- Gmail
- Ease of Learning New Software
- Social networks Instagram and Facebook
- Good oral and written communication skills
- Whatsapp Communication
- Microsoft Office Word
Personal Information
- Date of Birth: 05/22/1996
- Gender: Male
- Nationality: Angolan
Languages
PORTUGUÊS,
INGLÊS BASICS
Timeline
CALL CENTER SUPERVISOR
BANTUBET
11.2022 - Current
CALL OPERATOR
CONTACT CENTER SOLUTION
10.2020 - 01.2022
LOGISTICS OPERATOR
ZAHARA GROUP
12.2017 - 01.2020
COMPLETED HIGH SCHOOL PUNISHABLE -
PUNIVEL
3RD YEAR OF MANAGEMENT - MANAGEMENT
TECHNICAL UNIVERSITY OF ANGOLA ( UTANGA )
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