Ivette Gomes
Luanda
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic client relationships manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Retention, relationship management and training in Microsoft Office. Motivated to learn, grow and excel in career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Africell
04.2024 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior Sales Support executives, fostering a positive work environment and encouraging professional growth.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Client Relationships/Sales Manager
Unitel
03.2023 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Post Sales Executive
Angola Cables
11.2017 - 03.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Account Manager
Fircroft Engineering Services
01.2014 - 07.2017
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Education
Bachelor Of Administrative Studies - Public Relations
London Metropolitan University
London, Islington 06.2013
A Levels - Sociology, Critical Thinking, French, Media
Hammersmith And West London College
London, Hammersmith 09.2007
GCSE
Elizabeth Garrett Anderson
London, Islington 07.2003
Skills
- Client relationships management
- Outstanding client retention
- Client advocacy
- Building professional relationships
Cooperative relationships
- Client documentation
- Client service and support
- Microsoft Office
- SAP
- CRM
Certification
- Licensed Tesol tutor - 3 Months
Timeline
Senior Account Executive
Africell
04.2024 - Current
Client Relationships/Sales Manager
Unitel
03.2023 - 03.2024
Post Sales Executive
Angola Cables
11.2017 - 03.2023
Account Manager
Fircroft Engineering Services
01.2014 - 07.2017
Bachelor Of Administrative Studies - Public Relations
London Metropolitan University
A Levels - Sociology, Critical Thinking, French, Media
Hammersmith And West London College
GCSE
Elizabeth Garrett Anderson
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