JAIDITH MAVILDA PAULINO MATEIA
Luanda-Belas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistente De Contact Center Operação Multichoice
Quality contact center
Luanda
04.2022 - 06.2024
- Maintained accurate records of customer interactions for future reference.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained records of customer interactions, transactions, comments and complaints.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Updated customer accounts, addresses and contact information within call management databases.
Social Midia Na Operação Multichoice Angola
QUALITY CONTACT CENTER
Luanda
04.2023 - 03.2024
- Responded promptly and professionally to customer inquiries via social media channels.
- Optimized content according to SEO principles for improved visibility in search engines.
- Assisted in developing strategies for increasing followership across different networks.
- Identified trends in customer feedback and analytics data to inform future strategies.
- Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones.
Secretarial Assistente
Empresa Yumoca Designe
Luanda
02.2020 - 08.2021
- Assisted in the preparation of reports, presentations and correspondence.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
Education
Licenciatura - Engenharia De Electrotecnica De Telecomunicações
Universidade Independente De Angola
Luanda-Morro Bento01-2024
Skills
- Operations Support
- Support Services
- Team Collaboration
- Positive and professional
- Project Support
- Relationship Building
- Computer Skills
- Multi-Line Phone Systems
- Spreadsheet Software
- Product and service understanding
- Fast Learner
Languages
Portuguese
First Language
English
Elementary (A2)
A2
Accomplishments
- Monitora nas Aulas de Gestão de projecto
Certification
- Microsoft Office Excel Avançado
- Curso profissional de Informática
- CCNA1,2
- Redes de computador
- Introdução a Fibras Ópticas
References
References available upon request.
Timeline
Social Midia Na Operação Multichoice Angola
QUALITY CONTACT CENTER
04.2023 - 03.2024
Assistente De Contact Center Operação Multichoice
Quality contact center
04.2022 - 06.2024
Secretarial Assistente
Empresa Yumoca Designe
02.2020 - 08.2021
Licenciatura - Engenharia De Electrotecnica De Telecomunicações
Universidade Independente De Angola
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