Desired Job Title
Service CoordinatorCashier AssistantDispatcherQHSE SpecialistShift CoordinatorWork Type
Full TimeLocation Preference
On-SiteLocation: Luanda, LUA, Angola
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Jayanti Bulaya
Luanda,LUA
Work Preference
Summary
Results-driven Service Coordinator with strong expertise in telephone communication, client advocacy, and accurate recordkeeping. Proven ability to optimize operational efficiency and enhance service delivery through effective process improvements.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Yokogawa Africa Holding BV �Sucursal De Angola
Luanda, Angola
12.2022 - Current
- Developed and maintained relationships with clients to ensure satisfaction and service quality.
- Implemented process improvements that enhanced service delivery and reduced response times.
- Coordinated project schedules and resources to optimize operational efficiency.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
Cashier Assistant
Fabrimetal
Luanda, Angola
07.2018 - 03.2019
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to improve workflow and reduce wait times.
- Trained new staff on register operations and customer service best practices.
- Implemented inventory management techniques to optimize stock levels at point of sale.
- Monitored cash drawer accuracy, resolving discrepancies proactively to maintain financial integrity.
Dispatcher
Bestfly Angola
Cabinda, Angola
08.2014 - 07.2017
- Monitored real-time air traffic conditions using advanced dispatch software to ensure safe operations.
- Coordinated flight schedules and logistics to optimize aircraft utilization and minimize downtime.
- Communicated effectively with pilots, ground crew, and management to facilitate seamless operations.
- Trained junior dispatchers on procedural compliance and best practices for operational efficiency.
QHSE Specialist
Servicos E Valvulas De Angola
Cabinda, Angola
05.2013 - 02.2014
- Conducted comprehensive risk assessments to identify hazards and recommend mitigation strategies.
- Monitored compliance with industry standards, ensuring adherence to legal requirements and best practices.
- Led training sessions on health, safety, and environmental regulations for staff compliance.
- Developed and implemented QHSE management systems to enhance workplace safety standards.
- Collaborated with cross-functional teams to drive continuous improvement in quality assurance processes.
- Analyzed incident reports to identify trends and implement corrective actions effectively.
- Facilitated internal audits to assess QHSE performance and prepare for external evaluations.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Developed and implemented safety policies and procedures to promote workplace safety.
Sales Coordinator
Yokogawa Africa Holding BV “Sucursal de Angola”
Luanda, Angola
04.2019 - 11.2022
- Coordinated sales schedules and appointments to optimize team efficiency.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Developed and maintained accurate sales reports using CRM software.
- Assisted in preparing promotional materials to support sales initiatives.
- Trained new team members on operational procedures and sales tools.
- Led monthly meetings to review performance metrics and set future goals.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Creation of SAP quotations when processing orders.
- Procurement of materials in Dprocure.
Shift Coordinator
Refriango
Luanda, Angola
02.2010 - 04.2013
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Mentored team members to enhance skills and improve overall performance.
- Developed training programs for new hires, streamlining onboarding processes.
- Analyzed performance metrics to identify areas for enhancement and drive accountability.
- Managed shift schedules, optimizing staff coverage to meet production demands effectively.
- Led safety initiatives, ensuring compliance with regulations and promoting a safe work environment.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
Education
No Degree - Electrical Engineering
Mansfield
Lusaka03-2006
High School Diploma -
Loloma High School
Manyinga04-2003
Skills
- Client advocacy
- Accurate recordkeeping
- Goal setting
- Team leadership
- Individualized service plans
- Resource coordination
- Notetaking and documentation
- Documentation management
Certification
Functional Safety Training Certificate
Languages
English
Full Professional
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Resolved product issue through consumer testing.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Word and Excel
SAP
Dprocure
CRM
Interests
Learning new items, creativity and team work
Timeline
Service Coordinator
Yokogawa Africa Holding BV �Sucursal De Angola
12.2022 - Current
Sales Coordinator
Yokogawa Africa Holding BV “Sucursal de Angola”
04.2019 - 11.2022
Cashier Assistant
Fabrimetal
07.2018 - 03.2019
Dispatcher
Bestfly Angola
08.2014 - 07.2017
QHSE Specialist
Servicos E Valvulas De Angola
05.2013 - 02.2014
Shift Coordinator
Refriango
02.2010 - 04.2013
No Degree - Electrical Engineering
Mansfield
High School Diploma -
Loloma High School