Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Jessica Nahari Ramos De Pinho

Luanda

Summary

Experienced Human Resources professional with comprehensive expertise in managing end-to-end HR operations for both local and expatriate employees. Skilled in recruitment and onboarding, payroll management, employee relations, performance evaluation, and compliance with local labor laws and tax regulations. Adept at designing and implementing HR processes that enhance efficiency, maintain data accuracy, and support organizational objectives. Strong communicator with a proven ability to foster a positive workplace culture, resolve employee issues, and contribute to talent development and retention.

Overview

8
8
years of professional experience

Work History

Sénior Coordinator Human Resources & Admin

Hapag-Lloyd AG
Luanda
12.2024 - Current
  • Recruitment & Onboarding: Managing full-cycle recruitment, from job posting to candidate selection and onboarding, ensuring a seamless integration of new hires.
  • Payroll & Compensation: Processing payroll, validating data, handling benefits, variable pay, salary adjustments, advances, and ensuring compliance with tax and labor regulations.
  • Employee Relations & Compliance: Addressing employee concerns, maintaining personnel records, administering contracts, and ensuring adherence to local labor laws and company policies.
  • HR Administration & Reporting: Maintaining HR databases, preparing reports and documentation, coordinating employee evaluations, promotions, and training programs.
  • Expatriate Management: Supporting international assignees with travel, documentation, benefits, and local compliance requirements.
  • Process Improvement: Streamlining HR workflows, improving efficiency, and contributing to a structured and well-organized HR function.
  • Act as the first point of contact for all employee administrative matters, including issues related to insurance, health, and others.
  • Management of Local Tax Compliance (IRT, INSS, RENT and Modelo 2)
  • Collaborated with senior leadership in developing long-term plans for growth initiatives.
  • Tracked budgets, monitored expenses, and reviewed invoices for accuracy prior to payment processing.
  • Reviewed documents such as contracts, proposals, and purchase orders before submitting them for approval.
  • Assisted in the development of policies and procedures for operations management.

Sénior HR Technician ( Payroll)

Barloworld Equipment, Lda (Ascending)
Luanda
06.2023 - 12.2024
  • Managed payroll processing and validation for both expatriate and local employees, ensuring adherence to the payroll schedule.
  • Oversaw execution of payroll operations, guaranteeing accuracy and compliance.
  • Administered payroll adjustments, including: local tax compliance (IRT, INSS, RENT)
  • Preparation and review of payroll input data for: Compensation updates and promotions;
  • Time tracking and evaluation (overtime, absences);
  • Variable pay and deductions;
  • Vacation pay and employee benefits;
  • Salary advances and loans;
  • Monitoring and recovery of outstanding amount
  • Time tracking and evaluation (overtime, absences)
  • Responded to employee inquiries regarding benefits and company policies promptly.

• Variable pay and deductions

• Vacation pay and employee benefits

• Salary advances and loans

• Monitoring and recovery of outstanding amounts

Human Resources Sénior Technician

KAESO Energy,Lda
Luanda
09.2020 - 06.2023
  • Local Tax Compliance (INSS, IRT and RENT).
  • Collection and preparation of payroll data for monthly salary processing.
  • Scheduling and purchasing flight tickets for expatriates.
  • Managing employee documentation (local and expatriate staff).
  • Managing overtime records.
  • Managing information forms (reception, NC filing and Odoo).
  • Preparing employment declarations and work certificates.
  • Maintaining updated personnel files with changes in positions, salary increases, terminations, and transfers.
  • Collecting data and information for payroll processing for the following month.
  • Providing support to internal and external clients.
  • Maintaining contact with South Africa for the preparation/creation of bank files for salary payments.
  • Preparing, managing, and approving employment contracts in MAPTSS.

Executive Secretary

Maersk Oil, Angola
Luanda
03.2018 - 12.2019
  • Coordinated executive schedules and arranged travel itineraries for senior management.
  • Managed correspondence and communications for high-level executives efficiently.
  • Prepared meeting agendas and recorded minutes for important discussions.
  • Maintained confidential documents and ensured secure handling of sensitive information.
  • Supported onboarding processes by preparing materials and welcoming new hires.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Organized, scheduled and confirmed board and team meetings.
  • Ordered office supplies to keep stationary and inventory properly stocked.
  • Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.

Education

Human Resources Management -

Universidade Gregório Semedo
Luanda

Skills

  • HR Process Optimization
  • Legal Compliance & Risk Management
  • Stakeholder Management
  • Cross-functional Collaboration
  • Workforce Planning
  • Data-Driven Decision Making
  • Leadership & Team Coordination
  • HR Operations Management
  • Payroll & Benefits Management
  • Employee Relations & Conflict Resolution

Languages

Portuguese
First Language
English
Advanced (C1)
C1

Accomplishments

  • I was honored with the Team Excellence “The Silent Hero” Award in recognition of my outstanding commitment, reliability, and significant contribution to HR operations and team performance.

Timeline

Sénior Coordinator Human Resources & Admin

Hapag-Lloyd AG
12.2024 - Current

Sénior HR Technician ( Payroll)

Barloworld Equipment, Lda (Ascending)
06.2023 - 12.2024

Human Resources Sénior Technician

KAESO Energy,Lda
09.2020 - 06.2023

Executive Secretary

Maersk Oil, Angola
03.2018 - 12.2019

Human Resources Management -

Universidade Gregório Semedo
Jessica Nahari Ramos De Pinho