Joana Menezes

• Improving and implementing the performance management system.
• Supporting other HR project teams in several projects simultaneously.
• Provided guidance and advice on labor law compliance matters such as wage regulations, overtime rules and safety standards.

• Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization for the German, and Italian Market successfully hired more than a 100 people in one year.
• Managing all external recruitment providers to guarantee target achievement.
• Managed payroll processing functions including validation of timekeeping records, deductions and tax withholding calculations. Providing information and reviewing to external provider for payroll with errors of less than 2% per month.
• Provided guidance on labor laws and regulations to ensure compliance with applicable, state and local rules.
• Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
• Issued warnings, suspensions, terminations, or other corrective action as necessary.
• Performed data management of employee information in HRIS system for accurate record keeping and reporting.

• Successfully developed, improved, and implemented several HR policies that insured internal RH processes compliance.
• Recruited over 250 external resources over a period of 2 years and Key positions within the company.
• Excelled in developing and implementing automated solutions in the recruitment process reducing Lost Time by 30%.
• Development and management of the Performance Management system guaranteeing an achievement of over 80% of the company’s KPI’s.
• Implemented Change Management programme in the company to insure easier transitions within the company.
• Developed and implemented the Performance Management System as well as the rewards and recognisition policy.

• Able to oversee multiple projects simultaneously, including 23 stores across the country, Inbound Contact Centre, Social media, Training and Auditing teams.
• Develop customer centricity mind-set whilst meeting 85%-100% of sales targets
• Prepared and overseen financial budgets to insure less than 5% deviation.
• Successfully managed the training of 250 employees on the new ERP, ensuring minimal impact to the business.
• Voted Best Leader by the employees in 2017, following a continued commitment to coach, mentor, and lead teams across numerous departments as new policies and procedures were developed.

• Developed and implemented a HR strategy that guaranteed an increase in the skill-set productivity and motivation across the company.
• Internal motivation increased from 14% to 77% within 18 months.

KEY RESPONSABILITIES

• Developed the HR Team promoting an Accountability and Responsibility cultural mind-set within the team.
• Promoted the restructuring of the Management Team to insure business success and continuity
• Analysed the company’s training needs, gaining. approval to adjust the budget as needed to gain greater investment for the business in return.

Assessed teams, vision, mission, and values (VMV) awareness, rewrite of job descriptions, improvement of talent pool, and a thorough redesign of the company’s compensation and benefits structure.

• Led constructive meetings with the union to negotiate demands and seek solutions to claims.
• Worked to support the management team in creating SMART goals and incentives to encourage high-performance driven teams.
• Created a healthy working environment, encouraging positive attitudes toward food and drink, physical activity, and socialising to build a more productive workflow.
• Led a successful HR plan insuring within six months, resulting in the eradication of a red grading from a previous external HR audit, and achieving the green status.

KEY RESPONSABILITIES

• Tackled challenging scenarios within the security industry, being mindful of economic and political uncertainties and the unique hurdles they presented for the company.
• Dedicated a large amount of time to successful recruitment and training of team members due to the company’s high turnover.
• Liaised with the South Africa office, adapting HR policies, including recruitment, training, benefits, and leave to the local context, and addressed day-to-day issues within the department, seeking effective solutions.

• Managed a broad range of complex HR issues for all the businesses, establishing 100% legal and financial compliance, full restructuring of companies reducing redundancy by 20%.
• Developed and implemented team strategies to increase efficiency and productivity.
• Provided HR Services to 4 different companies within the group Logistics, Mining (2), Real Estate guaranteeing general standardization of policies, practices, and procedures, including administration of payroll, recruitment, training, performance appraisal career progression, talent management and all other HR related matters.
• Fostered a culture of collaboration within the team by encouraging open communication between members.