Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

John Surender Xavier

Luanda

Summary

Sales and marketing professional with a proven track record in driving business growth and enhancing brand visibility. Expertise in developing strategic campaigns and building high-performing teams to adapt to market trends. Proficient in market analysis, digital marketing, and client relationship management, consistently achieving measurable results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales and Marketing Manager

Falcons GT Motors LDA Isuzu, Suzuki, SML, Kaiyi
Luanda
05.2023 - Current
  • Conducted market research to identify business opportunities and monitor industry trends.
  • Managed leasing and credit operations, including payment tracking and customer approvals.
  • Maintained accurate sales account balances through regular reconciliation for all clients.
  • Oversaw local supplier accounts and purchases, ensuring timely settlements with documentation.
  • Enhanced brand visibility via targeted campaigns on social media platforms.
  • Led documentation team, ensuring compliance and accuracy for vehicle and sales paperwork.
  • Analyzed sales data and KPIs to drive strategic decisions and optimize performance.
  • Streamlined sales processes, boosting efficiency and improving customer service experience.

Sales and Operations Executive

WESTERN AUTOMOBILE FZE
08.2020 - 04.2023
  • Devised and executed product strategies to address market gaps and drive sales growth.
  • Cultivated sales opportunities in new markets, enhancing overall profitability.
  • Conducted regular meetings with technical and product management teams to align on offerings.
  • Maintained organized digital and physical files for projects and customer accounts.
  • Facilitated successful product launches tailored to client needs, reinforcing customer relations.
  • Performed administrative duties including data entry, word processing, and document management.
  • Communicated effectively with customers to resolve account inquiries and issues.
  • Managed office supply inventory to ensure operational efficiency.

Senior Customer Service Executive

TELEPERFORMANCE
09.2019 - 01.2020
  • Analyzed and verified loan applications, ensuring compliance with regulations and company policies.
  • Evaluated risks and processed loan eligibility decisions based on detailed assessments.
  • Authorized and underwrote loans, documenting reasons for approval or rejection.
  • Reviewed supporting documentation and specified loan conditions when necessary.
  • Prepared reports highlighting assessment findings to enhance decision-making.
  • Requested additional information to analyze loan risk thoroughly.
  • Communicated effectively with stakeholders regarding application statuses and outcomes.
  • Submitted written applications with supplementary documentation for loan officer review.

Front Office Executive

LOTUS APARTMENT HOTEL
06.2018 - 03.2019
  • Greeted and welcomed all guests at Front Desk according to Lotus Apartment Hotels standards.
  • Answered inquiries regarding hotel services, facilities, and operating hours promptly.
  • Processed reservations and payment forms efficiently.
  • Executed check-in, check-out, and room change procedures while ensuring accurate data entry.
  • Conducted audit balances and organized reports for auditing purposes.
  • Upsold monthly packages to enhance hotel revenue.
  • Provided detailed information on available rooms, rates, and amenities.
  • Addressed guest complaints swiftly and professionally.

Logistics Executive

KerryIndev Logistics Pvt. Ltd
06.2017 - 10.2017
  • Receiving hands of experience in overseeing the transportation of products from one location to another, such as from loading docks to warehouses and vice versa
  • Learning about the process of arranging product pickups and deliveries with transportation companies
  • Understanding the process of routing drivers accordingly

Education

Bachelor of Arts - French and Literature

LOYOLA COLLEGE
CHENNAI, TAMIL NADU

Senior Secondary Education -

Indian School
Salalah, Sultanate of Oman

Skills

  • Business development and sales strategy
  • Market research and analysis
  • Customer relationship management
  • Strategic problem solving
  • Lead prospecting

Additional Information

Best Student Award 2016 - Outreach Day Celebration - Awarded by the Department of Service-Learning Loyola College Chennai, Participated in the Enviro Club of Loyola College Chennai, July 2015-April 2016 Involved in the boxing club of Loyola College Chennai - Level 5 Certificate., Red Belt in Karate - Salalah, Sultanate of Oman

Languages

Tamil
First Language
Hindi
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2

Certification

  • Isuzu's sales soft skills training
  • Isuzu body application training - Africa
  • Isuzu Sales Competition - 13th IIF - Grand Prix - 2024
  • AOTS Japan - Completion for strengthening sales strategies to build brands through improved customer experience value implemented by Maruti Suzuki India Limited

Timeline

Sales and Marketing Manager

Falcons GT Motors LDA Isuzu, Suzuki, SML, Kaiyi
05.2023 - Current

Sales and Operations Executive

WESTERN AUTOMOBILE FZE
08.2020 - 04.2023

Senior Customer Service Executive

TELEPERFORMANCE
09.2019 - 01.2020

Front Office Executive

LOTUS APARTMENT HOTEL
06.2018 - 03.2019

Logistics Executive

KerryIndev Logistics Pvt. Ltd
06.2017 - 10.2017

Bachelor of Arts - French and Literature

LOYOLA COLLEGE

Senior Secondary Education -

Indian School

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John Surender Xavier