João Mvumbi Lubela Barros

Handling cargo release and issuance of Delivery Orders; printing OBLs for import and export shipments; issuing local charges invoices; handling emails via case management (CM) and working on contact cleanup; handling customer experience surveys; handling import/export manifests and other documents for customs and port clearance; handling re-exportation of empty containers; creating an Excel file with all empty units; handling claims and other queries with customers, customs, and port; and participating in meetings invited by customs regarding new rules for import cargo.

• Five days prior to vessel arrival, send arrival notices and legalization invoices to the customers. Carry out the process of legalizing B/Ls and other documents for presentation to customs and port authorities for customs clearance.
• Receive booking requests for export shipments, instruct the customer, and provide freight quotations requested by export customers; enter booking requests into the system for export shipments; and create, issue, correct, and translate Bills of Lading.
• Perform administrative and office support activities; support the branch manager in developing commercial reports after meeting with customers.