Excel /Power BI / AI Tools (Copilot)
Jorge Domingos Julio
Product Support Coordinator | SAP & CRM Specialist | Aftermarket & Service Operations Analyst
Luanda
Summary
Results-driven professional with strong expertise in SAP CS & CRM systems, finance-focused service operations, and aftermarket support management. Experienced in coordinating product support activities, supervising costing and billing operations, and delivering analytical insights that improve operational performance and profitability. Recognized for combining technical SAP/CRM knowledge with financial and accounting acumen to optimize service delivery, improve billing accuracy, reduce WIP, and enhance return on invested capital. Skilled in leadership, reporting, customer support coordination, and process improvement within industrial and service-focused environments. Fluent in English and Portuguese, with international exposure and professional training in South Africa.
Overview
2
2
Languages
5
5
Certifications
Work History
Service Costing & Billing Supervisor
Barloworld Equipment Angola
- Supervise the service costing and billing team operations.
- Manage pricing structures and billing details within SAP CS & CRM systems.
- Coordinate billing forecasts, reconciliations, and cost control activities.
- Produce reports on:
- Service quotations
- Turnover
- Cost of sales
- Gross profit
- Monitor financial performance and support operational decision-making.
- Key Achievements
- Reduced work in progress (WIP), improving return on invested capital.
- Contributed to service cost optimization and operational efficiency improvements.
- Improved billing accuracy and reporting consistency.
Aftermarket Analyst
Barloworld Equipment Angola
- Analyze spare parts sales performance and service trends.
- Forecast demand for aftermarket parts and services.
- Monitor inventory levels and supply chain performance.
- Evaluate profitability of aftermarket products and service activities.
- Produce business intelligence reports and dashboards.
- Identify opportunities to increase recurring revenue streams.
- Support pricing strategy development.
- Study customer purchasing behavior and market patterns.
- Coordinate with sales, procurement, and service teams.
- Monitor warranty claims and equipment failure trends.
- Key Achievements
- Improved demand forecasting accuracy.
- Supported strategic pricing and profitability initiatives.
- Enhanced reporting visibility for aftermarket business performance.
Product Support Coordinator
Barloworld Equipment Angola
- Current
- Manage customer support requests and coordinate issue resolution processes.
- Work closely with technical teams to troubleshoot equipment and product-related issues.
- Monitor product performance, service quality, and customer satisfaction levels.
- Track warranties, repairs, replacements, and after-sales processes.
- Prepare operational support reports and KPI dashboards.
- Escalate critical product or technical issues to engineering and management teams.
- Support product launches, upgrades, and service improvement initiatives.
- Coordinate spare parts availability and service schedules.
- Use SAP CRM and ERP systems to record, monitor, and track customer cases and service activities.
- Key Achievements
- Improved customer response coordination and service tracking efficiency.
- Enhanced reporting accuracy for support operations and warranty monitoring.
- Strengthened communication between technical, service, and support teams.
Education
High School Diploma -
Instituto Politecnico Makarenco
Luanda, Angola 04.2001 -
Skills
SAP CS & CRM Super User
Product Support Coordination
Service Costing & Billing Operations
Financial & Accounting Analysis
Aftermarket Operations
Customer Support Management
KPI & Performance Reporting
Warranty & Claims Management
Software
Certification
SAP & CRM Super User Training
Timeline
High School Diploma -
Instituto Politecnico Makarenco
04.2001 -
Product Support Coordinator
Barloworld Equipment Angola
- Current
Aftermarket Analyst
Barloworld Equipment Angola
Service Costing & Billing Supervisor
Barloworld Equipment Angola
Professional Strengths
- Strong bridge between technical SAP/CRM systems and financial operations.
- Proven leadership in service management and operational coordination.
- Excellent analytical, reporting, and forecasting capabilities.
- Results-oriented with strong process improvement mindset.
- Effective communicator with multicultural work experience.