Assistant Manager
Andy & Sunny LDA
Hi, I’m
Joscelina Dos Santos
From Luanda
Summary
As an employee, there are two crucial responsibilities: ensuring customer satisfaction and contributing to the overall improvement and growth of the company.
Work History
Andy & Sunny LDALuanda
Assistant Manager
Job overview
- Collaborated with management on implementing new marketing strategies plans to achieve company's goals.
- Efficient and safe motorization guaranteed to provide high level experiences between costumer and company.
- Assistance to company events ensuring important aspects of effective event planning.
- Providing inventory reports along with daily and monthly expenses.
AfricellLuanda
Back Office Assistant
Job overview
- Assisted in resolving problems or mistakes that arose between customers and vendors agencies during recharge transactions.
- Actively participated in continuous process improvement initiatives with the purpose to increase productivity and reduce failures within the back office function.
- Analyze and escalate daily customer phone network issues to specific departments within the organization as needed.
- Answered incoming calls from customers, assisting to queries in a professional manner.
- Provide customer SIM top-up accurately and efficiently, to ensure on-time delivery through company databases.
BayqiLuanda
Digital Product Manager
Job overview
- Collaborate with internal designers, developers and writers for the insert of new products to sell in the company's website.
- Monitored website analytics to identify areas of improvement for better user experience.
- website inventory manager's assistance
Education
Complexo Escolar Privado DormimaAntigos Guerrilheiros District
High School Diploma
Skills
- Costumer service
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Back Office Assistant
Africell
Digital Product Manager
Bayqi
Complexo Escolar Privado Dormima
High School Diploma