Hi, I’m
Joselina Brigida F. A Franco
Luanda
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Known as a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
years of professional experience
Work History
Residencial Familia Zona Verde
Assistant Hotel Manager
04.2022 - Current
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
carphone warehouse
Sales Consultant
03.2019 - 12.2019
Job overview
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
BP ANGOLA Luanda
TEAM ASSISTANT/PERSONAL ASSISTANT
10.2015 - 01.2019
Job overview
- Demonstrated exceptional organizational skills for event planning, conference meetings and catering services arrangements, ensuring a memorable guest experience
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed and scheduled meeting rooms to avoid conflicts and double bookings, creating a welcoming professional and courteous environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
REFRIANGO Luanda
IMPORTATION ANALYST
12.2013 - 08.2015
Job overview
- Administered and controlled the import processes by checking and following up, collecting shipping documents, analyzing the import documents and updating shipment data and documentation of the import process in the system
- Analyze import licenses, issue of customs transit and import declaration for data management and light booking purposes
- Monitored import logistics by following up until the cargo release near the ports, and organized document’s archive, electronically and physically.
ASTRA AVIATION/ATLAS AIR Luanda
GROUND OPERATIONS AGENT
04.2012 - 06.2013
Job overview
- Organized flights tracking, technical, commercial and operational variables controlling, minimizing the potential for interruptions and delays
- Managed weight completion and balance documentation and obtained necessary approvals
- Inspected aircraft load and cargo by identifying unsafe and insecure cargo to ensure problem identification and resolution
- Reported serious issues to management.
Education
New Skills Academy - Reino Unido Accredited LeveUnited Kindom
No Degree from Accredited Level 3 Executive Admin
01.2019
PLYMOUTH UNIVERSITYPlymonth
Bachelor of Science from Business Administration And Management
06.2012
Barnet College London
Certificate from BTEC National Diploma in Business
Barnet CollegeLondon
Diploma from BTEC FIRST Diploma in Business
2007
Skills
- Areas of Expertise include:
- Client Service & Engagement
- Travel Itinerary Organization
- PA Confidential
- Project Participation
- Effective Scheduling
- Time Management
- Typing Proficiency
- Administrative Support
- Strategic Planning
- Advanced MS Office Suite Knowledge
- Complex Problem-Solving
Languages
Portuguese, English
Native language
French
Beginner
A1
Timeline
Assistant Hotel Manager
Residencial Familia Zona Verde
04.2022 - Current
Sales Consultant
carphone warehouse
03.2019 - 12.2019
TEAM ASSISTANT/PERSONAL ASSISTANT
BP ANGOLA Luanda
10.2015 - 01.2019
IMPORTATION ANALYST
REFRIANGO Luanda
12.2013 - 08.2015
GROUND OPERATIONS AGENT
ASTRA AVIATION/ATLAS AIR Luanda
04.2012 - 06.2013
New Skills Academy - Reino Unido Accredited Leve
No Degree from Accredited Level 3 Executive Admin
PLYMOUTH UNIVERSITY
Bachelor of Science from Business Administration And Management
Barnet College
Certificate from BTEC National Diploma in Business
Barnet College
Diploma from BTEC FIRST Diploma in Business
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