Juliana Andrada
Libon
Summary
Versatile administrative professional with over 9 years of proven success in corporate, and hospitality settings. Recognized for effectively handling confidential correspondence, delivering executive level support, and strengthening cross-functional collaboration. Proficient in Microsoft Office Suite, logistical coordination, and front-office operations. Fluent in Portuguese and French, with a good command of English. Known for professionalism, integrity, and results-driven teamwork. Committed to operational excellence and adaptive problem-solving in fast-paced environments
Overview
10
10
years of professional experience
Work History
Mail Clerk
Us Embassy Of United State Of America In Luanda
02.2024 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Implemented tracking system for incoming and outgoing mail, improving traceability.
- Updated and maintained mailing lists and customer records.
Receptionist | Executive Assistant
MCA Group
04.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provide basic and accurate information in-person and via phone/email;
- Receive and distribute mail and packages appropriately;
- High volume calendaring responsibilities utilizing MS Outlook
- Provide administrative support to executives and their support teams as needed;
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Assisted with planning office events and meetings for smooth execution.
Front Office Agent
Intercontinental Luanda Miramar Hotel
10.2021 - 04.2023
- Processing new bookings via Opera system, ensuring accurate data capture Record reservations and update the occupation schedule;
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Assisting guests with any special requirements throughout their stay;
- Using brand knowledge to inform guests of special rates, in-room services and room types;
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Managing customer complaints and enquires, providing solutions promptly and effectively;
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property''s amenities and services.
- Contributing the number of IHG One Reward enrolled members;
Curricular traineeship Receptionist
Bluoshen Hotelaria SA
04.2021 - 09.2021
- Maintain a positive attitude and friendly behaviour;
- Respond to all guest questions and requests;
- Answer and forward phone calls;
- Manage guest bookings and reservations;
- Check-in and check-out guest;
- Keep a tidy and orderly workspace;
- Assist with administrative and clerical tasks as needed;
Executive Secretary
Zamar Investimentos Lda
01.2018 - 08.2020
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Optimized time management for executives through skilled coordination of tasks and priorities.
- Managed complex executive calendars to ensure optimal scheduling and time management.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Coordinated international travel arrangements, ensuring seamless logistics for executive trips.
- Schedule/ Organize meeting effectively;
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Performing basic admin duties including printing, sending emails, and ordering office supplies;
- Organizing staff meetings and updating calendars;
- Approve expenditures, loans, and grants;
- Negotiating with suppliers and vendors to gather quotes;
Assistant Restaurant Manager
Safe-Food
06.2017 - 12.2017
- Ensure customer reception and quality service;
- Handle customer complaints and questions;
- Manage inventory and supplies;
- Manage kitchen staff and servers;
- Supervise the creation of menus and the modifications made.
Assistant administrative
Ideias International, Lda
02.2015 - 05.2017
- Responded to in person and over the phone inquiries providing information to district staff, parents, students and the public, relaying messages and acting as a resource or contact person for the centre.
- Coordinated office administrative services for the work location including implementing and updating administrative policies, procedures and services.
- Maintained related accounts, including the collection of cash, issuing receipts, depositing funds, month end balancing and producing reports as required.
Education
University education - Tourism Hotel Management and Animation
Methodist University of Angola
Drive License Category B - undefined
Booking and Ticketing Course - undefined
01.2022
Course - Computer Practices and Tools applied to tourism
01.2021
Introduction to Digital Marketing, Websites and Performance Monitoring - undefined
01.2021
Best Practices in Digital Marketing Strategy - undefined
01.2021
Administrative Secretariat course - undefined
01.2020
Customer Service Course - undefined
01.2020
High school - undefined
Francophone College Le Bon Berger
01.2015
Skills
- Customer service
- Team collaboration
- Workplace safety
- Problem-solving skill
- Mail distribution
- Deadline management
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
LINGUISTIC COMPETENCES
Portuguese - Native language
Bilingual or Proficient (C2)
French - Oral comprehension C2; Reading C2; Write C2; Oral production C2, Oral interaction C2.
Bilingual or Proficient (C2)
English - Oral comprehension A2; Reading A2; Write A2; Oral production A2, Oral interaction A2.
Advanced (C1)
Italian - Oral comprehension A2; Reading A2; Write A2; Oral production A2, Oral interaction A2.
Intermediate (B1)
References
Frederico, João, Frederico.joao@ihg.com, +244 935 617 765, Intercontinental Luanda Miaramar
Timeline
Mail Clerk
Us Embassy Of United State Of America In Luanda
02.2024 - Current
Receptionist | Executive Assistant
MCA Group
04.2023 - 08.2024
Front Office Agent
Intercontinental Luanda Miramar Hotel
10.2021 - 04.2023
Curricular traineeship Receptionist
Bluoshen Hotelaria SA
04.2021 - 09.2021
Executive Secretary
Zamar Investimentos Lda
01.2018 - 08.2020
Assistant Restaurant Manager
Safe-Food
06.2017 - 12.2017
Assistant administrative
Ideias International, Lda
02.2015 - 05.2017
Drive License Category B - undefined
Booking and Ticketing Course - undefined
Course - Computer Practices and Tools applied to tourism
Introduction to Digital Marketing, Websites and Performance Monitoring - undefined
Best Practices in Digital Marketing Strategy - undefined
Administrative Secretariat course - undefined
Customer Service Course - undefined
High school - undefined
Francophone College Le Bon Berger
University education - Tourism Hotel Management and Animation
Methodist University of Angola
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